Account Manager – Parking Operations Location: San Franisco, CAPosition Type: Full-Time | On-SiteSalary: $80,000–$90,000 Anually (commensurate with experience) plus 15% incentive Bonus Position Overview We are seeking a polished and service-driven Account Manager to lead parking operations at a premier luxury hotel. This role is responsible for overseeing valet and self-parking services while delivering a seamless, five-star guest experience. The ideal candidate brings strong operational and financial leadership, thrives in high-volume luxury environments, and leads by example with professionalism, presence, and accountability. Experience & Qualifications - Minimum of 2 years of progressive management experience in luxury hospitality, parking, or a related premium service industry - Hospitality management experience within luxury hotels, resorts, or high-end service environments strongly preferred - Demonstrated operational and financial acumen, with experience managing complex, high-volume operations - Bachelor’s degree in business, hospitality management, or a related field preferred What Sets You Apart - You are an exceptional, service-driven leader who inspires teams through professionalism and example - You possess refined communication skills and confidently engage with hotel executives, ownership groups, and discerning guests - You thrive in fast-paced, high-expectation luxury environments - You are self-sufficient, resourceful, and decisive, with the ability to anticipate needs and resolve issues with discretion - You have a natural ability to build relationships and deliver elevated, memorable guest experiences Key Responsibilities As Account Manager, you will: - Lead, coach, and mentor on-site managers and frontline teams to deliver exceptional service and operational excellence - Oversee valet and self-parking operations, ensuring consistency with luxury hospitality standards - Drive customer service programs that create seamless, five-star experiences for guests, residents, and VIP clientele - Maintain impeccable standards for presentation, including uniforms, equipment, signage, shuttle fleets, and all guest-facing assets - Develop and manage annual operating budgets, aligning staffing plans and expenses with service expectations - Partner closely with hotel leadership and ownership as the primary liaison, ensuring strong relationships and high client satisfaction - Proactively identify opportunities to enhance guest experience, improve service flow, and increase operational efficiency - Support scheduling, payroll, and workforce planning as needed - Model a calm, confident, and approachable leadership presence at all times - Perform additional duties as assigned by company leadership Skills & Abilities - Flexible schedule, including availability for weekends, holidays, and peak service times - Exceptional organizational, time management, and problem-solving skills - Strong interpersonal and client-relations skills, with experience working alongside senior stakeholders - Excellent written and verbal communication with a polished, guest-focused delivery - Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and workforce systems such as ADP What’s In It for You? - We promote from within — park your career here. - Complimentary parking. - Flexible scheduling, paid holidays, and wellness benefits. - Free and confidential Employee Assistance Program (EAP) available 24/7 for employees and their families, including three free counseling sessions per household member. - (Full-Time Employees) Paid vacation plus an additional day off to celebrate your birthday. - (Full-Time Employees) Comprehensive benefits package including medical, HSA, FSA, dental, vision, commuter benefits, pet insurance, and a 401(k). - Seven (7) paid holidays, including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and a Birthday (Floating Holiday).