Job DescriptionThe Account Manager owns the relationship with a portfolio of insurance customers already live on itel solutions. You learn how each carrier actually works, find where their claims process loses time or money, and show them how itel closes that gap.
This is an adoption and growth role, not a support queue. You build relationships across every layer of the customer organization, from desk adjusters through to claims leadership, and with the third parties in their workflow. Everyone stays aligned on the outcomes the account signed up for.
You partner internally with Sales, Customer Experience, Operations, Finance, and Executive Management, plus the wider Nearmap go-to-market team as insurance customers adopt across both portfolios.
Own the customer relationship- Act as the primary point of contact for an assigned portfolio of live accounts.
- Meet with customers on a regular cadence to understand their priorities, pressures, and plans.
- Build relationships at multiple levels: adjusters, examiners, claims managers, procurement, and executive sponsors.
- Prioritize, escalate, and oversee customer issues through to resolution.
- Log every touchpoint in the CRM so account history stays complete and accurate.
Drive adoption and usage- Work with customer leadership to build usage strategies tied to their specific claims guidelines and thresholds.
- Engage end users directly to grow use of solutions already implemented.
- Identify accounts where usage sits below expectation, diagnose the cause, and act on it.
- Run adoption initiatives and report on them with clear before-and-after numbers.
Review, report, and forecast- Conduct regular account reviews covering activity, usage trends, and results against agreed outcomes.
- Deliver accurate forecasts and account health reporting to sales leadership.
- Surface risk early, with a plan attached.
Grow the account- Spot expansion opportunities across itel and the wider Nearmap portfolio, and bring in the right specialists.
- Collaborate with the other sellers in your pod to support shared accounts.
- Maintain deep working knowledge of all itel solutions and a solid grasp of Nearmap property intelligence products.
QualificationsRequired- Five or more years in account management, customer success, or sales, ideally in a data or software business.
- Property and casualty (P&C) insurance experience, particularly claims, restoration, or building materials.
- A track record of growing usage or revenue inside an existing book of business.
- Confidence building relationships from frontline users up to the executive suite.
- Strong written and verbal communication, and genuine comfort on the phone.
- Ability to manage competing priorities without losing the detail.
- Energy for a fast-moving business that is still growing and changing.
- Proficiency with Microsoft Excel, Word, and PowerPoint, plus a CRM (Salesforce preferred).
- Willingness to travel nationally up to 40%, sometimes on short notice.
- Valid driver license with proof of insurance.
Preferred- Bachelor degree in business or a related field.
- Experience servicing claims organizations at national carriers.
- Familiarity with geospatial, imagery, or property data products.
Additional Information 
