CarGurus

Account Manager, Level 1

CarGurus • $72K — $90K *
Boston, MA 02115In-Person
Business Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 1-3 years in Account Management or Customer Success, particularly with complex accounts
  • Proven skills in retention and growth through relationship-building
  • Excellent communicator, capable of presenting data and recommendations
  • Strategic problem-solver with analytical skills
  • Strong organizational abilities to handle a dynamic book of business
  • Resilience in a fast-paced environment
  • Experience collaborating with sales, support, and technical teams
  • Familiarity with Google Workspace, Microsoft Office, and CRM systems like Salesforce

Responsibilities

  • Partner with Account Executives to manage the book of business
  • Become a subject matter expert on CarGurus products
  • Conduct post-sale onboarding for new dealers
  • Use data to demonstrate value and find growth opportunities
  • Educate dealers on maximizing the CarGurus platform
  • Address technical, billing, and content queries from customers
  • Promote cross-departmental collaboration to improve service delivery
  • Build strong relationships with dealership decision-makers

Benefits

  • Equity for all employees upon hiring and ongoing growth
  • Comprehensive career development opportunities
  • Flexible hybrid work model
  • Robust time-off policies for work-life balance
  • Daily free lunch and new car discounts
  • Access to meditation and fitness apps
  • Coverage for commuting costs
Full Job Description
The Account Manager (AM) role leads the success, retention, and growth of their book of business throughout the customer lifecycle. An AM has a positive relationship with both internal (Account Executives) and external (Dealer Partners) stakeholders. As the primary contact for dealers and dealer groups, AMs are responsible for providing an effective and communicative consultative performance analysis and technical support experience to ensure dealers are getting a positive value from their CarGurus subscription. AMs work closely with Account Executives (AE) to drive growth within the existing customer base through product upgrades, new product sales, and renewals. Through effective relationship management and proactive engagement, the primary objective of an AM is to protect against dealership churn and drive the growth of product and service usage.

What you'll do
  • Partner with AE to support the shared book of business
  • Become a subject matter authority on all CarGurus products (Listings Packages & Digital Suite)
  • Complete post-sale onboarding for new dealerships and dealership personnel
  • Be data-driven in quantifying the value of our service to dealers and identifying opportunities for growth and improved results.
  • Educate dealers on how to maximize the value of the CarGurus platform by leveraging tools, reports, and best practices
  • When appropriate, work with the customer to follow up on technical, billing, and content issues
  • Advance cross-departmental collaboration (Support, Billing, Data Integrity, Product, and Engineering) to convey key issues and promote new insights within the CarGurus organization
  • Develop deep and wide-ranging relationships with dealership decision makers and staff, growing our span of influence and the number of CG Champions within the dealership

What you'll bring
  • 1-3 years of experience in Account Management, Customer Success, or Client Services, ideally supporting complex or strategic accounts.
  • A proven ability to drive retention and growth through strong relationship-building, consultative guidance, and insight-driven engagement.
  • Excellent communication skills, with comfort presenting data and recommendations to stakeholders at all levels.
  • Strategic problem-solving skills with the ability to analyze data, spot trends, and develop action plans.
  • Strong time management and organizational skills to balance a large, dynamic book of business.
  • Adaptability and resilience in a fast-moving, evolving business environment.
  • Experience working cross-functionally with sales, support, product, and technical teams.
  • Proficiency in Google Workspace and/or Microsoft Office; CRM experience (e.g., Salesforce) a plus.


The displayed range represents the expected annual base salary / On-Target Earnings (OTE) for this position. On-Target Earnings (OTE) is inclusive of base salary and on-target commission earnings, which applies exclusively to sales roles.

Individual pay within this range is determined by work location and other factors such as job-related skills, experience, and relevant education or training.

This annual base salary forms part of a comprehensive Total Rewards Package. In addition to benefits, this role may qualify for discretionary bonuses/incentives and Restricted Stock Units (RSUs).

Position Pay Range

$72,000-$90,000 USD

Working at CarGurus

We reward our Gurus' curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives.

CarGurus may require in-person interviews as part of our hiring process, particularly for positions based in our Boston and Dublin offices. Candidates selected for an in-person interview will be notified in advance. Please be aware that travel expenses are the responsibility of the candidate.

About CarGurus

CarGurus is an online automotive marketplace that allows users to search for and compare new and used cars. The company was founded in 2006 and is headquartered in Cambridge, Massachusetts. CarGurus has a strong focus on transparency and provides users with information on pricing, dealer reputation, and vehicle history. The company has been recognized for its innovative approach to car shopping and has won several awards for its platform.
Learn more about CarGurus
Size
1,203 employees
Market Cap
$1.5 billion
Industry
Transportation
Net Income
$77.5 million
Founded
2006
5 Year Trend
+36.9%
Revenue
$551.4 million
NASDAQ
CARG
* Ladders Estimates

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