SUMMARY OF FUNCTIONS:The Account Manager II - Southern California Region will manage Toray's key targeted customers by growing relationships and identifying future opportunities. This role will create a strategic business plan that reflects the customer's business objectives and strategies. The Account Manager II will work with Toray's internal team to support customers with new product design and qualification for key accounts. Additionally, this person should have a strong understanding of the client's objectives, needs and challenges to ensure their demands are met. This role will manage several accounts spread across their Territory and/or Market Segment as applicable. The ability to frequent travel to visit customers, manufacturing plants and attend business meetings is required and occurs regularly.
Please note roles and responsibilities are subject to change with or without advanced notice.
MAJOR DUTIES AND REQUIREMENTS:- Manage current sales and the development of new sales to achieve the optimum balance of profitability and market share.
- Create a strategic business plan that reflects the customer's business objectives and strategies and align those objectives with ours
- Understand the customer's structure and demonstrate the ability to apply this knowledge in business and sales growth and sales retention for the client.
- Work with internal teams to support customers with new product design and qualification for key accounts.
- Develop sales strategies to target existing and potential accounts.
- Work to revenue targets and KPI's as set by the department/company
- Responsible for overall interaction and account satisfaction with the company.
- Develop strong relationships with the customer at various levels and internal relationships within the company to strengthen the overall relationship.
- Ensure all customer and account-facing services are provided in a consistent and timely fashion.
- Resolve or appropriately escalate customer service issues in conjunction with operations including enlisting the support of Quality, Expert Services, Procurement and Production
- Coordinate with the compliance department on knowing and understanding regulations and the implication to customer impact.
- Prepare and support forecasts, pricing documentation, presentations of customer reports with meaningful analytics, trends and recommendations for program improvement based on findings.
- Lead, direct, and guide the organization toward material qualification targets which assures an expanded sales base and increased customer penetration.
- Provide direction and customer feedback to: R&D for new required products, Technical Service on qualifications and product related technical problems, and Production and Quality Assurance on current material performance.
- Assess and contribute to the following: (1) direction of new product development activities, (2) establishment of market pricing and contract negotiations, and (3) the path of product qualification to key programs.
- Provide a high level of support to our Inside Sales, Quality, and Production teams in obtaining, maintaining, and expanding business.
- Build partnerships with consumers and Toray to resolve service issues within a timely manner.
- Accountable for overall retention of accounts in assigned book of business.
EXPERIENCE AND/OR EDUCATION REQUIREMENTS:- Bachelor's degree is preferred, however Associates or equivalent experience is required.
- More than 3 years of experience in customer service, inside sales or account management
- Knowledge of composite materials, properties, production, and processes, as well as, applications, part design engineering and material production and fabrication is essential.
- Sensitivity for cost methods and financials is required.
- Strong presentation, time management and teamwork skills
- Comfortable interfacing and developing professional relationships with internal and external customers
- Knowledge about ERP systems (MS 365) and previous ERP experience preferred
- Experience with MS Office suite
- Ability to solve practical problems and resolve customer issues effectively and efficiently
- Attention to detail in composing and proofing materials, establishing priorities and meeting deadlines
- Knowledge of measurements conversion and weights in metric and standards
- Maintain work areas in a neat, orderly, and safe manner.
- Must be able to communicate clearly (written and verbally) in English.
- Must occasionally lift and/or move up to 25 pounds.
- Follow safety procedures for PPE (personal protection equipment)
- Ability to prioritize and juggle multiple demands.
Salary range: $135,000 - $185,000
