About the RoleWe're looking for an Account Manager to lead AI-native growth across your specialty pod in the US. You'll build strategic relationships with executive-level decision-makers, understand complex clinical and operational needs, and drive adoption of Heidi's agentic workflows to produce measurable outcomes for the practices you own.
This is a quota-carrying, consultative sales role: you will diagnose friction in a customer's workflow, build the business case for the agent that solves it, and own the relationship all the way through renewal.
You'll need sharp commercial instincts and the technical range to guide a customer through implementations that carry clinical complexity.
What you'll do- Build lasting strategic, consultative relationships with executives in your specialty pod, working to deeply understand their business
- Own seat expansion and multi-product agentic upsell across your book - Use your knowledge of the customer and the healthcare industry to spot where an agent can change their outcomes, and build the case for it
- Become fluent in Heidi's full product suite, its technical nuances, upcoming roadmap, and best practices, so you can point each customer to the right solution
- Pair with Clinical Engineers to turn a customer's business requirements into a working technical implementation
- Own renewals above your pod's contract-value threshold, driving retention, and multi-year contracts.
- Monitor usage and credit consumption patterns, proactively addressing underutilization to protect and grow the account
- Forecast expansion pipeline accurately, backed by frequent customer touchpoints and clean data
What we're looking for- A track record of hitting or exceeding quota in a commercial or account management role, ideally across both seat-based and usage-based (credit-consuming) models
- Deep clinical understanding, or the ability to earn it fast. You need to be credible in the room with clinicians, not just executives. Healthcare or health tech experience, a plus
- Exceptional product intuition and a track record of rapidly adopting, championing, and extracting value from modern SaaS and AI technologies. Excels at mastering new tools quickly
- Experience delivering a business case that lands with a C-suite buyer
- Strategic mindset to identify growth opportunities and translate them into actionable expansion plans
- Great at making complicated things easy to understand
- You're a natural relationship builder with a hunter mentality
- You're a cross-functional collaborator - you represent the customer internally with ease and can reign in cross functional teams to solve complex issues
- Sound judgment and the willingness to build your own solution when there isn't a playbook yet
