Account Manager, Donor Services

Overview

This position develops, trains and sources recovery agencies within their assigned region. This role is responsible for assisting the Manager of Donor Services with field training new and current employees, data management, educational program management, project management and contract management.

Responsibilities

• Builds and maintains relationships with each allograft tissue recovery group.
• Plans and provides virtual and hands-on training to recovery technicians on how to properly recover saphenous veins, femoral veins, and arteries, aortoiliac arteries, and other cardiovascular tissue from donors, and how to package the tissue for transport to the tissue bank.
• Builds a program to track the performance of each recovery group and provides timely feedback to each group.
• Works with LeMaitre Vascular tissue processors to evaluate recovery errors and to provide specific feedback to recovery groups.
• Re-trains each recovery group regularly and as needed based on their performance.
• Works with Quality Assurance staff to facilitate the receipt of donor records from the recovery groups and support Pathology workflow.
• Assists with tissue bank functions as needed and when time allows.
• Screens and documents potential LeMaitre tissue donors as needed.
• Works with Quality Assurance to On-board new Recovery Partners.
• Adheres to company policies, procedures, and documentation requirements.
• Treats others with courtesy, sensitivity, and respect at all times.
• Other duties as assigned.

 

Pay range $90,000-$105,000  per year plus bonus. The range provided is based on what we believe is a reasonable estimate for the base pay range for this job at the time of posting. The actual base salary pay will be based on a number of factors such as education, qualifications, certifications, experience, and other job-related factors permitted by law.

Qualifications

Bachelors’ degree preferred or 7 years’ experience in the tissue industry

5 years of transferable clinical experience.

Knowledge of cardiovascular anatomy and cardiovascular surgical procedures.

Microsoft Office.

Up to 75% travel

Certified Tissue Bank Specialist preferred upon hire or obtained within two years of employment.

Fluent in English.