Manage scheduling using AI technology to optimize security officer deployment.
Lead and develop security teams through hiring, coaching, and performance management.
Enhance client relationships as the primary contact for service quality.
Handle security incidents and emergencies with professionalism and coordination.
Direct compliance and operational excellence in training and safety standards.
Benefits
Medical, dental, vision, and life insurance.
Retirement plan and disability insurance.
Eight paid holidays, five sick days, and four personal days annually.
Vacation time accrued biweekly, with payout only as required by law.
Full Job Description
Overview
Allied Universal® is hiring an Account Manager. As an Account Manager, you are the driving force behind daily security operations, ensuring the safety and well-being of the people and places you protect. You will lead from the front-guiding, developing, and motivating your team of security officers and supervisors to deliver exceptional service. This is your opportunity to lead with purpose, make a real impact, and create a safer environment for those who count on you.
Salary 90K to 110K
RESPONSIBILITIES:
Manage scheduling: Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime
Lead and Develop Security Teams: Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relations
Enhance Client Relationships: Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property
Handle Security Incidents and Emergencies: Respond to escalated issues professionally, coordinating with clients and internal teams
Direct Compliance and Security Operational Excellence: Oversee training, safety, and site operational standards as well as managing inventory (uniforms, equipment, and other essential supplies)
QUALIFICATIONS (MUST HAVE):
Current or previously held sworn law enforcement certification.
Minimum 10 years progressive law enforcement leadership experience.
Minimum 5 years command-level experience (Captain, Major, Deputy Chief, Assistant Chief, Chief, or equivalent).
Demonstrated leadership within a healthcare system, hospital police department, university medical center, or healthcare-focused public safety organization.
Experience managing workplace violence programs, behavioral health response protocols, patient and visitor safety initiatives, and Joint Commission readiness.
Experience leading emergency management and incident command responses.
Proven ability to collaborate with hospital executives, physicians, nursing leadership, risk management, compliance, and local law enforcement agencies.
