5-7 years of experience in client relationship management or business development
Strong communication and problem-solving skills
Proven ability to drive customer satisfaction and retention
Experience in creating proposals and contracts tailored to client needs
Familiarity with sustainable landscaping practices
Leadership experience in managing teams and projects
Ability to engage and network effectively within the industry
Responsibilities
Drive customer satisfaction by understanding client needs and preferences
Provide exceptional service and communication focused on problem-solving
Promote high standards for customer service and safety
Manage communication between clients and production teams
Conduct landscape quality audits to identify maintenance needs
Create tailored client proposals and estimates
Coordinate client expectations with production capabilities
Promote sustainable landscaping solutions that benefit clients and the environment
Identify and cultivate new business opportunities through relationship building
Lead and organize networking events to enhance industry connections
Benefits
Strong team environment with outdoor work opportunities
Team-based profit sharing program
401K with 3.5% company match
Company-provided vehicle
Comprehensive medical, dental, and vision coverage
Paid Time Off plus 9 corporate holidays
Formal training and development programs
Full Job Description
THE POSITION
This position is a high-impact role, working closely with the Branch Manager, Production Manager, and production teams to create and maintain meaningful client relationships. This person will manage existing relationships, develop new business opportunities, and identify networking opportunities within the industry.
WHAT YOU WILL BE DOING
Client Service and Retention
Drive customer satisfaction and retention by understanding the individual needs of our customers and the spaces that bring them joy and peace
Provide excellent service and communication with a focus on problem-solving
Promote high standards for customer service, safety, and LandCare's culture
Provide organizational management, leadership and communication between the client and production team
Maintain LandCare's Landscape Quality Audit process in conjunction with the Production Manager to identify property maintenance needs and enhancement opportunities
Create client proposals, contracts, and recommendations and estimates that are designed to meet each client's objectives
Coordinate between client expectations and production reality to ensure every project reflects our commitment to quality
Promote sustainable solutions that create landscapes supporting the health of the planet while meeting client needs
New Business Development
Identify new business opportunities by cultivating and maintaining business relationships with existing customers
Actively prospect for potential clients and pursue new business relationships through authentic relationship building
Participate in, organize, and lead networking events to foster relationships with potential and existing customers as both a leader in the industry and a representative of LandCare
Engage with property owners who understand the transformative power of thoughtfully designed outdoor environments that benefit both people and the planet
Professional Development
Participate in programs that focus on building operational excellence
Engage in networking and growth opportunities through our Women's Initiative Network
Join Book Clubs and other learning initiatives that foster continuous professional growth
Access mentorship and training programs designed to advance your career in meaningful ways
Benefits
Besides the great team environment and the ability to work outside, we also have a strong benefits package for our team members:
Competitive base salary
Team based profit sharing program
401K for all employees with 3.5% company match
Company-provided vehicle
Medical, dental, and vision coverage
Paid Time Off Policy + 9 corporate holidays
Formal training and development program
This opportunity has a base range that represents a full-time annual salary of $75,000-$100,000 (commensurate with experience).
