Position Summary:The Account Manager - Civil & Utility will provide overall accountability for assigned service accounts related to the Construction Services Division (CSD) which includes, customer experience, sales, work order performance, financial performance, contract management and administrative duties.
Responsibilities:- Adheres to and promotes all Company Safety Policies and the Company Code of Conduct.
- Acts as the primary communication contact with customers to ensure the Company delivers customers' expectations and maintains customer satisfaction.
- Develops new and expanded accounts/sales per annual goals.
- Monitors, targets and leverages sales opportunities to increase sales through service agreements and service orders.
- Holds primary responsibility of account financial performance, profit and loss.
- Service order management, such as open, bill, receivables, payables, close, etc.
- Monitors, identifies, leads and executes the contract management process, to include master service agreements, terms and conditions and rate structures.
- Communicates/submits the estimates and proposals to the customer.
- Develops project plans and turnover to operations department, which include safety, quality, and productivity requirements.
- Procures critical and long lead items.
- Recommends subcontractors who meet Company pre-qualifications and equipment.
- Performs daily administrative tasks including but not limited to data entry, customer profiles, and process/procedure documentation.
- Performs other miscellaneous duties and responsibilities as required.
Supervisory Responsibilities: - Supervise up to four Superintendents and Assistant Project Managers.
Requirements:- Four year technical/management degree or equivalent construction experience.
- 5+ years' experience in the construction industry.
- Utility, site and excavation experience preferred
- Advanced technology knowledge and skills, including those related to electronic communication, computer hardware, software, Timberline, Microsoft Office Suite.
- Knowledge of construction contract administration and specifications is required.
- Proficient financial, business development, marketing, and sales skills.
- Demonstrated leadership, with the ability to organize, train and interact with personnel.
- Displays passion and optimism, inspires respect and trust, mobilizes others to fulfill the vision; provides vision and inspiration to peers and subordinates.
- Outstanding interpersonal skills and problem-solving ability.
- Excellent verbal and written communication and presentation skills required, including ability to lead meetings in front of customers.
- Proven record of excellent internal and external customer service.
- OSHA 10 Construction Certification, or ability to obtain during pre-employment (company provided online training).
- Obtain and maintain a DOT medical card and pass pre-employment drug screen.
- Valid US Driver's License.
