Build and maintain strong relationships with C-suite executives
Act as primary contact for major financial institutions and fintech companies
Drive account growth through upsells, renewals, and referrals
Become an expert in customer workflows and pain points
Develop operational processes to scale the Account Management function
Collaborate directly with the CEO and internal teams on customer operations
Benefits
Flexible PTO for work-life balance
Full-time in-office collaboration in NYC
Competitive compensation with equity ownership
Opportunity to shape a high-growth startup
100% coverage of health, dental, and vision premiums
401(k) with company match for future savings
HSA contributions for applicable plans
Monthly gym stipend to promote wellness
Lunch stipend to keep you energized
Transparent culture valuing every team member's voice
Full Job Description
ABOUT THE ROLE
You want to learn from the best of the best, get your hands dirty, and put in the work to hit your financial goals and full potential. You're not just doing it for the win - you're doing it because you have something to prove and want to be great. You are self-motivated, intelligent, strategic and have a natural talent for building relationships. As we scale quickly, we need individuals who are eager to learn, embrace challenges, and are passionate about driving success. As the founding Account Manager you will be responsible for being the ultimate relationship builder and the trusted advisor clients look to when they have mission-critical fraud and compliance decisions to make.
WHAT YOU'LL DO
Be the ultimate relationship builder.
Build and maintain strong relationships with C-suite executives and client teams, gaining deeper insights into their pain points and feedback.
Act as the primary point of contact for some of the largest financial institutions, payment providers and fintech companies in the country.
Drive account growth through upsells, renewals, and referrals by ensuring customers succeed with Baselayer.
Become an expert in customers' workflows and pain points - then work with internal teams to address them.
Develop playbooks, feedback loops, and operational processes that help scale the AM/CS function.
Work directly to the CEO and collaborate with product and engineering on scaling customer operations
MINIMUM REQUIREMENTS
You have 3+ years of experience in business development, customer success or implementation roles at a fast-growing startup or a highly-competitive environment (management consulting, banking, or venture capital).
Plus: clear understanding of how financial institutions adopt and operationalize compliance and fraud tools - whether through your own experience or from advising similar customers.
Excellent communication skills and an energetic, professional presence driving a room, a Zoom or a QBR.
Confidence working with C-level stakeholders and navigating ambiguity.
Resilience and grit - you get things done.
Proactive and curious self-starter who thrives in dynamic settings.
Highly feedback-oriented. We believe in radical candor and using feedback to get to the next level.
Someone who's hungry for equity at the company they're working at, a seat at the table, and building 0 to 100.
WORK LOCATION
Based in New York City; Full-time in office
COMPENSATION
Salary Range: $120,000 - $170,000 + Equity
Variable Compensation: Commissions
BENEFITS
Time off when you need it: Flexible PTO so you can recharge without red tape
In-person energy: We're based in NYC and meet in the office full-time
Competitive compensation: We pay well and back it with equity. We want you to think and act like an owner
Career rocket fuel: You'll help build the foundation of a high-growth startup, working side by side with experienced founders and team members who've done it before
Benefits on us: We cover 100% of your health, dental, and vision premiums. No surprise deductions from your paycheck
401(k) with company match: We match your contributions so your future self benefits too
HSA contributions included: We contribute to your HSA on applicable plans, so your coverage works as hard as you do
Stay healthy, stay sharp: A $250 monthly gym stipend to help you bring your best self to work, and everywhere else
Lunch on us:Lunch stipend so you can stay fueled and focused without thinking about it
A seat at the table: We believe in transparency, radical candor, and giving every team member a voice
