Preferred experience in account management, though not mandatory
Familiarity with printing and prepress processes is advantageous
Solid understanding of MIS systems and order entry procedures
Professional and respectful communication skills with customers
Strong analytical abilities to break down projects into manageable steps
Excellent verbal and written communication skills
Strong organizational and time-management capabilities
Responsibilities
Increase inside sales and support the Account Executive
Maintain a thorough knowledge of AlphaGraphics products and services
Ensure a positive customer experience for all clients
Consult with customers to assist in decision-making and identify upselling opportunities
Capture customer specifics through 'Job Analysis' questions
Manage the proofing process and communicate job readiness to customers
Create timely and accurate job estimates
Benefits
Professional development opportunities
Supportive team environment
Access to advanced CRM tools
Engagement in a dynamic sales process
Opportunity to work in a customer-focused role
Full Job Description
As an Account Manager at AlphaGraphics, your primary role will be to increase the center's inside sales and support the Account Executive as needed. This responsibility should always focus on increasing the center's sales, drawing in new customers and contacts, maintaining center accounts, expanding our penetration into existing accounts, and creating a positive experience for our clients.
Account Manager Responsibilities:
Has a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing
Maintains a professional appearance
Ensure all clients have a positive customer experience
Can easily provide customers with the benefits they will experience when using our products and services (might be duplicated below in the value-added area)
Consults with customers to help them make decisions; upsells and cross-sells when there are opportunities
Captures customer's specifics using "Job Analysis" questions
Asks probing questions
Reviews customer's proofs, manages the proofing process, and calls customers when jobs are ready for pick up
Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy
Routinely resolves customer inquiries and complaints
Displays necessary mastery of MIS tools to create and estimate customer projects effectively.
Maintains current pricing strategies and customer billing procedures
An AlphaGraphics Account Manager performs all business development functions related to Inside Sales, including the following:
Assists in updating the mailing list database
Assists sales rep functions and inside production when requested
Follows up and manages Inbound Leads
Follows up on targeted direct mail or local Shop mailings
Keep customers informed regarding their job's progress through the production process
Shows proficiency in regular use of CRM tools
Effectively manages all communication methods currently available to them to respond timely to customer inquiries
Account Manager Qualifications
Account Management experience is preferred but not required
Knowledge of printing and prepress requirements a plus
Possesses a solid knowledge of MIS systems and order entry processes
Handles all communications with customers in a professional and respectful manner
Strong analytical skills (break projects into steps or sets)
Excellent writing and verbal skills
Professional appearance and decorum
Strong organizational and time-management skills
Compensation: $24,000.00 - $180,000.00 per year
*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.
