3-5 years in account management or customer success
Proven track record of driving revenue growth
Familiarity with IT hardware, SaaS, or IT services
Strong problem-solving skills across functions
Ability to engage in both strategy and execution
Responsibilities
Own and manage a portfolio of customer accounts
Onboard new clients for platform adoption
Monitor customer usage and buying patterns
Identify and execute upsell and cross-sell opportunities
Resolve customer issues in partnership with Operations and Product
Act as liaison between customers and internal teams
Conduct strategic business reviews focused on performance
Benefits
Hybrid work model in New York
Opportunity for performance-based bonuses
Collaborative and innovative work environment
Access to a comprehensive product platform for remote work
Focus on employee engagement and satisfaction
Full Job Description
Title: Account Manager
Location: New York (Hybrid)
Salary Range: This position includes base salary plus bonus; OTE ranges from $100,000 to $150,000.
Role Overview
The Account Manager is a revenue-generating, cross-functional role responsible for owning and growing a portfolio of customer relationships. You will drive account expansion, increase platform adoption, and ensure operational excellence across your book of business. You will proactively identify growth opportunities, influence customer strategy, and generate incremental revenue. You will work closely with Sales, Operations, Product, and Finance to deliver a seamless customer experience while unlocking commercial upside.
About the Role
Own a portfolio of active customer accounts and serve as primary relationship lead across customer stakeholders
Onboard new customers, ensuring strong platform adoption, stakeholder alignment, and early revenue ramp
Monitor usage, order volume, and buying patterns; proactively drive increases in order frequency, product categories, and overall spend
Identify and execute cross-sell and upsell opportunities
Troubleshoot customer issues and partner closely with Operations and Product to resolve root causes quickly and effectively
Act as the central liaison between customers and internal teams, ensuring alignment and execution across functions
Host strategic business reviews focused on performance metrics, expansion opportunities, and operational improvements
Maintain accurate account data and pipeline visibility in CRM
What we're looking for
3-5 years in account management, customer success, or client-facing commercial roles
Demonstrated ability to drive revenue growth within existing accounts
Tech-savvy with experience or background in the IT hardware, SaaS, or IT services ecosystem
Strong operational instincts and ability to solve problems cross-functionally
Comfort navigating both strategic conversations and tactical execution
