Minimum two years of experience in business operations or security management.
Experience leading and developing teams in a fast-paced environment.
Knowledge of emergency preparedness and physical security protocols.
Proficient in web-based applications and Microsoft Office.
Financial acumen in managing staffing levels and costs.
Valid driver's license required.
Responsibilities
Manage scheduling using AI technology to optimize security officer deployment.
Lead, coach, and develop security teams, overseeing payroll and performance.
Serve as the primary client contact, enhancing client relationships for service excellence.
Respond to escalated security incidents and emergencies professionally.
Oversee compliance, training, and operational excellence for security standards.
Benefits
Medical, dental, vision, life, AD&D, and disability insurance available.
401(k) enrollment available, subject to eligibility.
Eight paid holidays and five sick days offered annually.
Four personal days included in benefits package.
Vacation accrual at 3.08 hours biweekly.
Full Job Description
Overview
Job Description
Allied Universal® is hiring an Account Manager. As an Account Manager, you are the driving force behind daily security operations, ensuring the safety and well-being of the people and places you protect. You will lead from the front-guiding, developing, and motivating your team of security officers and supervisors to deliver exceptional service. This is your opportunity to lead with purpose, make a real impact, and create a safer environment for those who count on you.
RESPONSIBILITIES:
Manage scheduling: Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime
Lead and Develop Security Teams: Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relations
Enhance Client Relationships: Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property
Handle Security Incidents and Emergencies: Respond to escalated issues professionally, coordinating with clients and internal teams
Direct Compliance and Security Operational Excellence: Oversee training, safety, and site operational standards as well as managing inventory (uniforms, equipment, and other essential supplies)
QUALIFICATIONS (MUST HAVE):
High school diploma or equivalent
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
Valid driver's license if driving a company vehicle, or personal vehicle while conducting business
Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment
Experience in leading, developing, and retaining a dynamic team while building positive client relationships
Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination
Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner
Proficiency in web-based applications and computer systems, including Microsoft Office
Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence
Financial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing skills to control costs related to inventory (uniforms, equipment, etc.)
PREFERRED QUALIFICATIONS (NICE TO HAVE):
College degree in Business Administration or a law enforcement-related field
Law enforcement, military, and/or contract or proprietary security services, or facility management experience
American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification
Previous payroll, billing, or scheduling experience
Aptitude with security systems: CCTV, access control, and badge administration
Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer)
BENEFITS:
Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company's 401(k)plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
