5+ years of supervisory experience in law enforcement, military, or security services.
Proven leadership managing multiple sites with over 500 hours of total weekly management.
Knowledge of payroll, timekeeping, and incident reporting systems preferred.
Valid driver's license required for company vehicle use.
Experience in team development and client relationship management.
Strong decision-making and conflict resolution skills.
Responsibilities
Manage scheduling using AI technology to optimize security officer deployment.
Lead and develop security teams through hiring, coaching, and performance management.
Enhance client relationships as the primary contact for service quality.
Respond to security incidents and emergencies, coordinating with clients and teams.
Oversee compliance and operational excellence in training and safety standards.
Benefits
Medical, dental, vision, and disability insurance.
401(k) plan enrollment subject to eligibility.
Eight paid holidays, five sick days, and four personal days annually.
Vacation accrual at 3.08 hours biweekly, with unused vacation paid out as required by law.
Full Job Description
Job Description
Allied Universal® is hiring an Account Manager. As an Account Manager, you are the driving force behind daily security operations, ensuring the safety and well-being of the people and places you protect. You will lead from the front-guiding, developing, and motivating your team of security officers and supervisors to deliver exceptional service. This is your opportunity to lead with purpose, make a real impact, and create a safer environment for those who count on you.
Account Manager in Atlanta Ga 30339
Annual Salary: $83,200 per year.
RESPONSIBILITIES:
Manage scheduling: Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime
Lead and Develop Security Teams: Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relations
Enhance Client Relationships: Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property
Handle Security Incidents and Emergencies: Respond to escalated issues professionally, coordinating with clients and internal teams
Direct Compliance and Security Operational Excellence: Oversee training, safety, and site operational standards as well as managing inventory (uniforms, equipment, and other essential supplies)
QUALIFICATIONS (MUST HAVE):
High school diploma or equivalent
Must have a minimum of five (5) years of experience in progressively responsible positions of supervision in either law enforcement, military or security services.
Must have a proven leadership history of managing multiple sites with an access of 500 hours per week managed in total, including duties such as scheduling, hiring, firing, training and disciplinary actions.
Preference will be given for those with working knowledge of payroll and timekeeping systems, purchasing process, human resources systems, and incident reporting systems.
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
Valid driver's license if driving a company vehicle, or personal vehicle while conducting business
Experience in leading, developing, and retaining a dynamic team while building positive client relationships
Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination
Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner
Proficiency in web-based applications and computer systems, including Microsoft Office
Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence
Financial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing skills to control costs related to inventory (uniforms, equipment, etc.)
PREFERRED QUALIFICATIONS (NICE TO HAVE):
College degree in Business Administration or a law enforcement-related field
Law enforcement, military, and/or contract or proprietary security services, or facility management experience
American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification
Previous payroll, billing, or scheduling experience
Aptitude with security systems: CCTV, access control, and badge administration
Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer)
BENEFITS:
Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company's 401(k)plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
