Account ManagerJoin our team as an Account Manager, where you will serve as a trusted partner to clients and help turn strong service into long-term relationships. In this role, you will own day-to-day client engagement, monitor account performance, coordinate solutions across teams, and use operational insights to strengthen satisfaction, retention, and business outcomes.
Responsibilities- Manage day-to-day relationships for assigned clients, building a strong understanding of their goals, expectations, and operational priorities.
- Serve as the primary coordinator for client requests, service issues, and escalations, ensuring timely follow-through and clear communication.
- Monitor operational performance against contractual commitments, key metrics, and client expectations to identify risks and improvement opportunities.
- Analyze performance trends and prepare client-ready reports, action plans, and progress updates that support informed decisions.
- Partner with Service Delivery, Operations, and other internal teams to investigate root causes and resolve complex service issues.
- Facilitate client meetings, business reviews, and service discussions while ensuring commitments and next steps are clearly documented and completed.
- Advocate for client needs across the organization while aligning solutions with Evernorth capabilities and business objectives.
- Use industry, client, and operational insights to identify emerging risks, opportunities, and service improvements.
- Contribute to process improvements that strengthen the client experience and operational effectiveness.
- Share best practices and account insights with peers and provide guidance to less experienced team members when appropriate.
Required Qualifications- Minimum 5 years of relevant experience in account management, client services, healthcare, pharmacy benefit management, specialty pharmacy, or a related field.
- Demonstrated experience managing client relationships and coordinating cross-functional business activities.
- Strong written, verbal, presentation, and interpersonal communication skills.
- Ability to analyze operational data, performance metrics, and trends to identify risks and opportunities.
- Strong problem-solving, issue-resolution, organizational, and prioritization skills.
- Proficiency with Microsoft Word, Excel, PowerPoint, Teams, Outlook, and related business applications.
- Ability to influence outcomes through collaboration and relationship management in a matrixed environment.
- Ability to work Central or Eastern time-zone business hours and travel as needed to support clients and business needs.
Preferred Qualifications- Bachelor's degree or equivalent professional experience.
- Experience in healthcare, specialty pharmacy, pharmacy benefit management, or related industry operations.
- Experience supporting client performance reviews, contractual service commitments, or complex escalations.
- Experience mentoring peers, supporting onboarding, or contributing to team capability development.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 75,200 - 125,300 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.
