The impact you'll makeAs an Account Manager at Lam, you are essential to fostering lasting relationships with our valued customers. Engaging directly with customers, you'll proactively address their needs, arrange strategic meetings, and support them with a range of Lam's wafer fabrication equipment products and services. Your dynamic approach ensures the success of our partnerships and contributes to Lam's position as an industry leader.
What you'll doSupport new product selections
Understand and document customer requirements
Analyze Cost of ownership and other operational data with Product Group and the Field Organization
Gather competitive information
Develop strong internal and external relationships
Identify future business by understanding process needs and product capabilities
Work collaboratively with Product groups, Service, and Process development teams
Devise strategies to grow Lam's business by identifying new opportunities with existing products, and by introducing new product
Create customer proposal and own negotiation with customers
Manage high volume install based issues, and projects
Identify projects to help improve GM and module profitability
Support additional account team priorities
Use internal tools to understand Lam's position versus competition to increase probability of success in selections
Conduct post-mortems of negative outcomes and capture learning from those experiences
Align account forecast with Lam SAP/CRM and adjust changes in revenue as needed
Respond to spec documents
Gather data and respond to customer requests and specification documents; purchase specification, commercial and legal contracts
Ensure new products and processes work in the field.
Support Quality multiple site hot topics, MQI events, and assigned agenda items
Manage technology transfers and ramps in cooperation with Account Technologist/Process Engineer
Support customer and account transfer on new technology and ramp planning meetings in the VF
Who we're looking for- Minimum of 15 years of related experience with a Bachelor's degree; or 12 years and a Master's degree; or a PhD with 8 years experience; or equivalent experience.
Preferred qualificationsLam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
Our Perks and BenefitsAt Lam, our people make amazing things possible. That's why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.