The impact you'll makeAs an Account Manager at Lam, you are essential to fostering lasting relationships with our valued customers. Engaging directly with customers, you'll proactively address their needs, arrange strategic meetings, and support them with a range of Lam's wafer fabrication equipment products and services. Your dynamic approach ensures the success of our partnerships and contributes to Lam's position as an industry leader.
What you'll do- Own customer engagement and commercial execution for Etch technologies, supporting customer qualifications, pilot programs, ramps, and long-term account growth.
- Support product and technology selection in partnership with the Account Director, Product Group, and Process Engineering teams.
- Manage demand forecasts for assigned products and coordinate with Operations and customers to ensure on-time delivery.
- Lead customer priorities for development programs, pilot evaluations, and ramp activities.
- Drive technology transfer, ramp planning, and cross-functional execution with Field and Product Group teams.
- Identify actions to improve module profitability and ensure timely resolution of safety, quality, and obsolescence issues.
- Partner with Product Groups to deliver beta solutions and support qualification, acceptance, and proliferation milestones.
- Coordinate cross-functional Lam and customer teams to deliver commitments on schedule.
Who we're looking forMinimum 10 years of related experience with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 6 years' experience; or equivalent experience in customer relationship and sales management
In depth knowledge of wafer fab equipment, integration and technologies
Gather, analyze, interpret, preparation and utilization of complex data
Excels in negotiation preparation, conviction, and deal closure
Perseverance to initiate and own problems, overcome inertia with customer and/or internal at Lam partners, delivering results on time and per commits
Superb communication skills, presence and experience communicating at manager and executive levels, director/GM/VP Creative, resourceful, complex problem solver.
Achiever results beyond the standard solutions
Self-directed, ownership, accountability Thrives on the front lines.
Tolerance for high stress situations and escalations.
Able to deliver difficult news and manage a challenging customer or situation, positively moving the module and customer relationship forward
Can lead groups with disparate interests/conflicting objectives, to solve complex equipment, technology, operational, and organizational problems to ensure the customer's success High standard for meeting customer's expectations, not just delivering the requirement.
Preferred qualificationsOur commitmentLam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
SalarySalary Range for this position: $105,000.00 - $231,000.00.
The above salary range for this position is relevant to applicants that reside in California and most states. Salary offers will depend on factors that include the location you work from, your level, education, training, specific skills, years of experience and comparison to other employees already in this role. Actual salary may vary from salary offered due to numerous factors including but not limited to unpaid time off, unpaid leave, company mandated shutdown, and other relevant factors.
Our Perks and BenefitsAt Lam, our people make amazing things possible. That's why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.
