Account Lead, Seattle, WAWhat this job involves. The Account Lead serves as the on-site leader for a major corporate account within JLL Work Dynamics. This is a program-builder role: you will establish the foundational SOPs, governance model, and KPI/performance reporting structure required to meet a large, data-driven client's high-rigor expectations. The current scope is agency-based, so this role does not carry a heavy Strategy & Procurement or internal Finance reporting lift at this time.
What your day-to-day will look like- Provides a consistent facilities management standard across client sites; building and documenting the account's SOPs, escalation paths, and operating rhythm
- Manages supplier base appropriate to each client site; holds vendors to contract, quality, cost, and safety requirements
- Provides client visibility of cost and service performance from its own system of record; designing the KPI scorecard with the client and reporting performance on a fixed cadence
- Standing up the client governance model, including operating reviews, QBRs, and contract compliance tracking
- Leading client stakeholder relationships as the trusted advisor, translating expectations into delivery commitments
- Implementing JLL and client HSSE standards, with HSSE partners supporting audits, training, and legislation changes
- Identifying process and technology improvements, and flagging growth opportunities to business development
- Owns point of escalation for project management related objectives, execution, and performance
Required qualificationsBachelor's degree or equivalent experience in facilities management or a related field
12+ years of progressive Facilities Management experience, including full-scope account or portfolio leadership
Demonstrated experience launching or restructuring an account program, including SOPs, governance, and performance reporting
Experience working with a large, data-driven corporate client
Working knowledge of health and safety regulations and contract governance
Experience leading teams and vendors
Strong communication skills at both the client executive and site-team level
Preferred qualificationsExperience with technology, hyperscale, or other high-rigor client environments
Familiarity with HSE management systems and ISO standards
Experience with operations reporting tools and data platforms
MBA or post-graduate studies
Experience in a matrixed organization
Location. Onsite, Seattle, WA
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Expected compensation for this position:200,000.00 - 250,000.00 USD per year
Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location:On-site -Seattle, WA
Job Tags:If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
Accepting applications on an ongoing basis until candidate identified.
