About the RoleCBRE's Account Management business is growing, and the need to operationalize new accounts is critical to successful onboarding. The Account Implementation Program Consultant owns the end-to-end implementation lifecycle from the signing of the Master Service Agreement (MSA) until the account is fully launched with the ongoing account team. This role coordinates the supporting departments and activities against a standardized process ensuring every client successfully begins their relationship with CBRE.
This role requires strong organizational skills, a process-oriented mindset, the ability to effectively communicate and navigate upward while driving alignment across a matrixed organization. The Account Implementation Program Consultant maintains the operational infrastructure that makes structured, repeatable onboarding a reality for every new account.
Ideal candidate will work Eastern or Central time zone hours.
What You'll Do:- Own the execution of the account implementation plan from MSA signing through Business-as-Usual (BAU) launch, tracking milestones and serving as the primary coordination point across Finance, People, Operations, Transitions, and Broker teams.
- Partner with the Sales & Solutions team to translate the Implementation Blueprint into account specific action plans; facilitate kickoff calls, progress meetings, and ongoing status updates with stakeholders.
- Build and maintain an Account-specific Implementation Playbook; track and report implementation status to leadership and manage the structured handoff to BAU teams.
- Confirm all Account Hub inputs are in place prior to BAU including client codes, Project IDs, PeopleSoft configurations, labor allocations, and billing structures; coordinate with Finance on P&L visibility and Power BI reporting readiness.
- Serve as the communication link between Account Management leadership and departmental implementation teams; coordinate with the Transitions team to ensure clean client-facing handoffs.
- Support change management and training for new process adoption across markets, broker teams, and supporting departments.
To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
What You'll Need:- Bachelor's degree in Business, Finance, Real Estate, or a related field preferred.
- 5-7 years of progressive experience in operations, project management, account management or a related field; prior experience supporting implementation or onboarding programs preferred.
- EST or CST work hours highly preferred.
- Demonstrated ability to coordinate cross-functional work across Finance, Operations, People, and Broker functions in a matrixed organization.
- Strong project management capabilities; ability to manage multiple accounts simultaneously across different stages of the implementation lifecycle.
- Working knowledge of account P&L structures and revenue/expense mechanics; deep financial expertise not required.
- Familiarity with CBRE systems preferred: PeopleSoft, DealIQ, Account Hub, Power BI, and Smartsheet.
- Strong organizational skills and an accountability mindset; proven ability to track stakeholder deliverables and deadlines across a decentralized, geography-spanning business.
- Clear, confident communicator with experience presenting updates to management and translating complex operational requirements into actionable next steps.
- Experience supporting change management and training initiatives; ability to drive adoption of standardized processes across diverse teams.
- Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.
CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Account Implementation Program Consultant position is $75,000 annually and the maximum salary for the position is $95,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program.
The application window is set to close 11/2/26 and may be extended as needed.
