About The Role

You are an expert in Vercel, you have incredible pattern recognition, and are at the bleeding edge of the tech and tools defining how we live and work. In this role, you'll help startups unlock Vercel's full value from adoption through scaling-building relationships with founders and technical leaders who are making critical architectural decisions. You'll analyze usage patterns to identify expansion opportunities, coordinate cross-functional teams to drive outcomes, and guide teams as they adopt AI-native architectures. By leveraging automation and AI to maximize your impact, you'll help refine early plays into repeatable playbooks that scale across our startup portfolio.
What You Will Do

• Build trusted relationships with founders, developers, and technical leaders by quickly developing deep understanding of their architecture, use cases, and technical constraints
• Use customer signals and usage patterns to determine the right next play and focus time on the highest-leverage opportunities for adoption, expansion, or re-engagement
• Quarterback customers end-to-end, strategically deploying Sales Engineers, Developer Support Engineers, Product, and Support at the right moments to drive outcomes
• Own and grow a portfolio of startup customers by partnering with them as they move from early adoption to scale
• Partner with founders and developers as they adopt AI-native features and architectures, helping them understand how Vercel's Frontend Cloud fits into a rapidly evolving developer ecosystem and supports new workloads, performance requirements, and scaling patterns
• Use automation, agents, and self-built workflows to operate at high leverage and focus time and energy on the most impactful customer work
• Operate comfortably in an evolving environment, helping refine early motions and turn what works into repeatable playbooks

About You

We're looking for someone who sits at the intersection of technical curiosity, commercial excellence, and startup mindset.

You might be a great fit if you've developed this skill set through a range of paths-whether as a builder, founder, engineer, or in a technical go-to-market role-and you bring strong judgment, ownership, and curiosity to how you work.

In practice, this looks like someone who:

• Learns complex technical products quickly and enjoys reasoning about how modern web and AI-native applications are built and scaled
• Can speak comfortably with developers and founders, using their language and earning credibility through insight rather than titles
• Has strong sales acumen and experience owning revenue outcomes across a range of deal sizes and complexities
• Believes that the best revenue outcomes come from deeply successful customers, not transactional selling
• Brings a thoughtful, opinionated point of view on modern web infrastructure, frontend performance, and scaling tradeoffs
• Thrives in ambiguity and enjoys shaping how a team and motion evolves from early to more structured
• Is energized by ownership, accountability, and helping customers make smart decisions

What This Role Is Not

• Not a pure Customer Success role focused on reactive support
• Not a transactional sales role detached from customer outcomes
• Not a highly scripted role with narrow ownership or predefined motions

This role requires judgment, curiosity, and comfort operating across technical, strategic, and commercial dimensions.

If you're based within a pre-determined commuting distance of one of our offices (SF, Austin or NY), the role includes in-office anchor days on Monday, Tuesday, and Friday. If you're located beyond that distance, the role is fully remote. For location-specific details, please connect with our recruiting team.
Benefits:

• Competitive compensation package, including equity.
• Inclusive Healthcare Package.
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
• Flexible Time Off.
• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

The San Francisco, CA OTE range for this role is $170,000-$209,000. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process.