5-7 years of experience in customer support or account management
Strong desire to learn about technical operations and customer needs
Effective communication skills for clear problem-solving
Experience handling numerical data and processes
Remote work experience and comfort in a virtual environment
Strong organizational skills and attention to detail
Ability to thrive in a fast-paced and dynamic setting
Responsibilities
Drive onboarding and renewal processes for customer accounts
Develop a solid understanding of engineers' workflows and challenges
Coordinate with engineering and infrastructure teams to enhance user experience
Facilitate ongoing communication and relationship building with customers
Ensure smooth transitions and operations throughout the customer lifecycle
Benefits
Competitive salary and stock options
Flexible working hours
Market-leading parental leave
Full Job Description
About the role
At Namespace, we believe the strongest customer relationships are built through trust, responsiveness, and a real understanding of how technical teams operate. We're looking for someone motivated, organized, and eager to learn who enjoys working with both people and technology.
In this role, you'll help support customer relationships across onboarding, contracts, renewals, and ongoing communication. You'll work closely with engineering and infrastructure teams, learn how developers and technical organizations operate, and help ensure customers have a smooth experience working with Namespace.
This is a great opportunity for someone eager to learn who wants to grow quickly through hands-on experience in a fast-moving environment.
What you'll do
Drive customer processes forward: coordinate onboarding, follow-ups, renewals, contracts, and ongoing account growth with a strong attention to detail
Develop a strong understanding of how engineers think and operate, allowing you to collaborate effectively with technical teams without needing to be deeply technical yourself
Work closely with engineering and infrastructure teams to understand their workflows, priorities, and operational challenges, and help ensure a smooth user experience with added value
What we're looking for
You are comfortable working remotely
You're motivated, curious, and excited to learn and grow with the team
You think logically, communicate clearly, and enjoy solving problems
You're comfortable working with numbers, systems, and technical concepts
You're interested in technology and can collaborate effectively with technical teams, even without a deeply technical background
You're organized, proactive, and comfortable operating in a fast-moving environment
You enjoy solving problems hands-on and taking ownership of your work
You can expect:
Competitive salary and stock options
Flexible working hours
Market-leading parental leave
Life at Namespace Labs:
We pride ourselves in being a small team of experts that can achieve a lot.
We balance our long-term vision with short-term pragmatism.
We believe in being fully transparent internally on how decisions are made, on how the company is doing, and we use that information to drive our decisions.
