3+ years in Sales, Customer Success, or Account Management
Strong advocacy for customer needs
Technical aptitude and curiosity about databases
Ability to work autonomously and make key decisions
Entrepreneurial mindset for building new processes
Experience with tools like Salesforce and Slack
Exposure to database and cloud technologies is a plus
Responsibilities
Activate and implement new logo accounts on the platform
Identify activation and expansion opportunities within the customer base
Manage a broad book of business for customer success
Create and nurture relationships with customer champions
Drive pipeline development and achieve sales quotas
Collaborate with product marketing for effective messaging
Design programs to identify and develop new use cases
Work with Start Up and Self Sign Up teams for new logo success
Benefits
Remote-first work environment
Opportunity to work with a fast-growing team
Access to cutting-edge technology and tools
Chance to shape processes in a new role
Collaborative team culture
Full Job Description
Role Summary
Our fast moving and highly successful Commercial Sales team is growing, and we are seeking the next Account Executive to join our team! Temporal is a remote first company.
We are looking for a motivated and enthusiastic Commercial Account Executive to join the growing Temporal team. This role will become a main point of contact for Temporal commercial customers by leveraging your technical, sales and account management skills to help grow usage and discover new use cases across your book of business.
What You'll Do
Activate and implement new logo accounts and get them up and running on the platform
Identify activation and expansion opportunities within your customer base
Be responsible for the success of a broad book of business
Create and grow relationships with our champions
Drive consistent activity, pipeline development and quota attainment
Partner with product marketing to deliver proper messaging and content to commercial Temporal Cloud customers
Design and execute programs to support the identification, design and productionization of new use cases with your customers
Identify ICP accounts and pursue the right opportunities in the right accounts to drive ARR growth
Work closely with our Start Up Program team and Self Sign Up team to ensure success for the right new logo prospects
What You'll Bring
Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges
3+ years experience working in a Sales, Customer Success, Account Management, Sales/Business Development
A background and passion for advocating on behalf of your customers
A mind for technology - we'll teach you about Temporal and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes
An entrepreneurial mindset - this is a new role at Temporal where you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment
Team player and passion for collaboration
Prior experience to tooling like Salesforce, Slack, Outreach, Gong, Common Room
Prior exposure to database, cloud, and infrastructure technology is a plus
