Position Summary:
The Account Executive is responsible for growing their customer base emphasizing upsell, cross-sell and cloud solutions to drive increased ARR within the Ambulatory segment. This individual will leverage strong relationship-building skills, develop strategic account plans and execute on company strategy to drive success.
At Rhapsody, we are an AI-first company, meaning we actively use and embrace artificial intelligence to enhance how we work, collaborate, and deliver. We expect our team members to be open to adopting AI tools in their roles, continuously exploring ways to work smarter, improve efficiency, and drive innovation while maintaining high standards of quality, security, and ethical responsibility.
Responsibilities:
- Develop and maintain strong client relationships across all levels, from analysts to the C-suite.
- Act as the client's internal advocate, ensuring their interests and needs are represented across the organization.
- Promote client reference ability by delivering consistent value and fostering satisfaction.
- Ensure client compliance with contracted software version requirements.
- Identify and drive cross-sell opportunities, introducing additional Rhapsody solutions that meet client needs.
- Partner with the Customer Success team to maintain regular, strategic communication with customer stakeholders.
- Identify and position value-add services, such as implementation, consulting, performance management, or training (virtual or in-person), to solve client challenges.
- Uncover new revenue opportunities, including additional licenses, communication points, and cloud offerings.
- Maintain accurate internal reporting, with strong emphasis on forecasting, pipeline building, and Salesforce (SFDC) data hygiene.
- Transform workflows to be AI-first by connecting tools, building scalable automations, and standardizing best practices across teams to drive efficiency and consistency.
- Lead AI adoption by identifying high-impact use cases and developing solutions, and balancing experimentation with governance and quality standards.
- Perform other duties as assigned to support team and organizational goals.
To succeed in this role, the ideal candidate will:
- Consistently meet or exceed sales quotas and weekly forecasts.
- Maintain accurate and timely pipeline hygiene, ensuring up-to-date CRM records.
- Build and execute strategic Account Plans to penetrate existing customer bases across multiple product lines.
- Develop and maintain trusted advisor relationships with clients, including access to C-level stakeholders in key accounts.
- Understand clients' short- and long-term strategic needs to position Rhapsody's solutions effectively.
- Upsell and cross-sell appropriate products and services to align with customer goals.
- Foster strong, trust-based relationships with clients through consultative engagement and consistent value delivery.
Qualifications & Experience
- Minimum of a Bachelor's Degree in an appropriate field
- 5+ years of experience in a Healthcare IT and/or Healthcare Sales related role
- Knowledge of the Acute, Ambulatory, or Healthcare Technology market in the U.S.
- Clinical experience is a plus
- Maintains a satisfactory level of clinical skill and healthcare IT knowledge. Keeps abreast of current developments and trends in the Health industry
- Established knowledge of sales techniques, strategies, and methodologies
- Proven sales experience, having met and/or exceeded sales quotas consistently in prior roles
- Superior communication skills with the ability to speak, write, and present clearly and effectively
- Ability to perform proficiently in a fast-paced, high-stress work environment
- Open to flexible work hours. You may need to manage customers outside of your time zone, participate in after-hours meetings, and travel with minimal advanced notice
- Up to 50% travel may be required, though current expectations are lower. Flexibility is essential as travel requirements may vary over time.
The expected pay range for this position is $92,000-$150,000 USD annually, representing the anticipated base salary range for a full-time, exempt hire. Actual compensation will vary based on factors such as experience, skills, and work location. In addition to base salary, this role is eligible for Rhapsodys commission program, with target variable compensation of $90,000 based on achievement of sales quota. Rhapsody also offers a comprehensive benefits package, including health coverage, retirement savings, paid time off, and other programs designed to support your overall well-being.
