8+ years of experience in senior client-facing roles, preferably at an agency or market research firm
Proven ability to build trusted relationships with executive marketing stakeholders
Strong skills in negotiating contracts, rates, and service agreements
Experience in leading pitches and complex projects for enterprise clients
Ability to navigate ambiguity and adapt to changing demands
Responsibilities
Build and nurture relationships with enterprise and strategic clients to drive account profitability
Develop strategies to support clients with Swayable's products and influence product development
Utilize brand expertise and Swayable's platform in pitch presentations to solve client challenges
Ensure client satisfaction and value while encouraging continued product usage
Stay informed about market trends and developments impacting client accounts
Collaborate with sales to identify and pursue client expansion opportunities
Negotiate contracts and fees with marketing and consumer insight stakeholders
Benefits
100% coverage for Medical, Dental & Vision Plans without employee contributions
Generous Paid Time Off policy
Equity Options available
401k plan with flexible spending account
Investment in ongoing professional development
Full Job Description
Location: This role is hybrid in-office 3x a week out of our Williamsburg, Brooklyn or SF office!
About The Role:
Swayable is looking for a high-performing Director for our emerging Account Management team to lead relationship development, retention, growth, and expansion for our existing roster of clients. In this role, you will partner with Sales, Client Success, and Revenue Operations to help uncover opportunities and marshal the right resources to meet them.
What You'll Do:
Build strong relationships with our enterprise and strategic clients, including in person, ensuring the profitability and growth of existing client accounts
Identify and develop ways to support your clients by bringing the best of Swayable's products and pushing our product development as needed
Help win pitches by demonstrating how to solve the client's problems with your brand background and Swayable's platform
Ensure client satisfaction, added value, and continued usage
Maintain a detailed awareness of relevant market trends affecting accounts, and developments in the wider marketing and advertising industry
Collaborate closely with the sales team on expansion opportunities within your client portfolio
Negotiate contracts and fees with marketing and consumer insight stakeholders
Who You Are:
8+ years of experience, ideally at an agency or market research company, in senior client-facing roles
Experience building trusted relationships with executive marketing leaders, including CMOs and other senior budget holders, and translating complex research into clear, strategic guidance
Proven experience leading commercial conversations and negotiating rates, contracts, and service agreements
Significant experience developing and winning pitches and leading complex projects at enterprise clients
Comfortable operating in the grey, with a willingness to wear multiple hats and cut through ambiguity in whatever way helps achieve the necessary outcomes
