The Account Director is responsible for developing the strategy and overseeing the execution and implementation of all client fundraising programs, This position is responsible for managing a team to service clients, overseeing client relationships, and coordinating external partners in support of strong fundraising and engagement as well as budget management.
Primary Responsibilities- Develop fundraising and engagement strategy and a plan for executing integrated strategies as appropriate
- Build and manage client relationships through regular meetings, calls, and ongoing communications
- Lead and participate in live meetings, including QBRs; create meeting material with the assistance of account teams
- Work with clients to determine organizational objectives and create strategies to reach goals
- Develop clients' annual communication calendars and budgets
- Possess in-depth knowledge of client's internal processes and resources and generate ideas to enhance overall performance
- Provide in-depth analysis of campaign and segment performance and KPI data, developing data-driven strategies to address program challenges and build on successes
- Build trusting, respectful and collaborative relationships with clients and colleagues ensuring collaboration among the wider team (including outside resources) and fostering positive team work.
- Ensure fundraising and engagement best practices are kept top-of-mind
- Provide risk assessment and management on all aspects of the client relationship
- Manage a matrixed team of technical and client service staff to ensure all deliverables are on time and meet quality standards
- Develop professional goals and development plan for individual team members, work with individuals to help them meet goals through regular meetings and ongoing feedback
- Identify and use work experiences as opportunities to train and develop teammates
- Balance strategic and tactical plans with client business goals and scope/contract deliverables
- Manage client scope, including key deliverables, and ad hoc billing (creative, etc.), within contracted retainer
Additional Responsibilities- Participates in webinars and attends conferences/workshops to expand skills
- Support ad hoc agency initiatives like case studies, building out internal docs/processes, internal staff education/information sharing
- Provide new business development support through proposal input, estimating scope of work, and participating in presentations
- Participate in hiring process for new employees including interviews and assessments
- Participates in monthly management meetings
- Other duties as assigned
Requirements- Team members who are most successful in this role typically have 8-10 years of direct response experience (direct mail or digital account management), preferably including direct response fundraising in an agency setting
- Demonstrated success in client management and customer service
- Ability to build lasting professional relationships with clients
- Experience managing technical and client services teams, some of whom may work in a virtual/remote environment
- Experience in creating and driving long-term fundraising strategies
- Strong customer service and interpersonal skills
- Proven project management and organizational and problem solving skills
- Advanced written and oral communication skills with the ability to effectively present information, respond and follow-up on questions and inquiries from clients and colleagues, and communicate technical information to a non-technical audience
- Strong attention to detail
- Highly self-motivated
- Proficiency in MS Office - particularly Excel
- Experience with, or understanding of online constituent relationship management systems (eCRM) for nonprofits such as Convio/Blackbaud, Engaging Networks, EveryAction, and Salesforce; content management systems (open source and proprietary CMS); email marketing systems; HTML, CSS, and other web development tools and familiarity with digital advertising, Google Grant management, and SEO/SEM
- Experience with or understanding of direct mail audiences and metrics, as well as a broad understanding of implementation
BenefitsWhat We Offer- Health and Wellness: employer-subsidized health, dental, and vision insurance in addition to employer paid short-term disability and life insurance.
- Work-Life Balance: Flexible work hours, remote work environment (with access to our Arlington, VA offices for local employees), and generous time off
- Financial Wellness: competitive salary, 401(k) with company match
- Professional Development: ongoing training, career path development, and a dedicated budget for conferences and training seminars
- Additional Benefits: an opportunity to work with smart people in a supportive environment that celebrates individuality
- Compensation: our budget for this position starts at $90,000/year
