The OpportunityThe
Account Director is accountable for developing and implementing an account plan which will exceed client expectations and deliver JLL mission-aligned real estate services, ensuring a healthy long-term JLL-Client relationship. This role oversees a multi-service account, delivering integrated solutions that require the ability to manage complex, matrixed operations at scale. Some of these services include; Facility Management, Project Management, Lease Administration, Tenant Representation/Brokerage, and others. This executive leader anticipates client needs and delivers to outperform on key performance indicators and service level agreements within the contract. This leader is also responsible for developing and managing a P&L, striving to exceed revenue and profitability plans. The Account Director creates and manages high performing teams which not only deliver operational excellence but keeps employees engaged and thriving, and in conjunction with senior leadership to understand the Firm's strategy and goals and can translate these into the business opportunities. This role is the top leadership role on the account.
Primary Responsibilities- Exceeding Client Expectations
- Understand all Contractual requirements, terms and conditions and ensure full compliance in the Firm's delivery of service
- Established "trusted real estate advisor" to the Client
- Coordinate, and align delivery across multiple service lines, ensuring a seamless, unified client experience that meets contractual requirements
- Leverage the experience of the Account team to create the vision of the account plan ensuring alignment of objects and driving high quality results to help secure a future of contract retention and long-term partnership growth
- Drive account growth by demonstrating the depth of the Firm, articulating value propositions, and ensuring expansion of services
- Establish outstanding relationships with key internal and client stakeholders by soliciting feedback and excelling at world-class client service delivery
- Serve as the single point of accountability for the Client ensuring consistency of service delivery and client experience
- Manage competing priorities across geographically dispersed locations while maintaining unified account strategy
- Building High Performance Teams
- Ensure highest qualified candidate is hired for all roles on the account
- Build actionable and measurable career development plans for all direct reports
- Advance the firm's diversity and inclusion priorities with planful and focused talent planning
- Ensure a culture of engagement across the Account, ensure that all associates have identified career paths that can be supported through esuring professional development opportunities
- Address performance items directly and quickly
- Achieving Financial Results and Contributing to Firm's Revenue Growth
- Present an annual account plan which includes key objectives, client satisfaction results, summary of value-add activities, and outlines targeted expansion plans
- Proactively manage to the account budget (P&L) and identify opportunities to generate additional revenue on the account
- Mitigate risk for the firm by ensuring A/R is maintained below 60 days payable
Attributes- Exemplary executive presence - has the gravitas and sophistication to appropriately command the room both internally as a leader and more importantly externally with clients
- Strong verbal and written communication skills
- Strategic mindset - able to see big picture and future direction of the business, then translate into achievable new business development opportunities
- Financially astute - commercial oriented, strong financial acumen
- Results driven - takes corrective action quickly and decisively when performance falls short and redirection is required; highly collaborative with exceptional integrity
- Obsessed with customer habits and the data derived from those behaviors; keenly aware of trends within the industry
- Commercially astute: quickly recognizes the different levers to pull to drive growth and increase productivity
- Transformational leadership - leads change with energy and resilience to propel the business forward; has the courage to make complex decisions and take calculated risks; adjusts style to accommodate individuals and the various phases of growth
- Operational "heft" -comfort and experience with complex, large, and heavily matrixed organizations
Requirements- Seasoned leader with 10+ years of Facility Management and Commercial Real Estate executive leadership experience
- Experience leading government contracts is preferred
- Significant experience in direct client relationship management, negotiation, and strategic consultation with executive-level stakeholders.
- Expertise in Master Services Agreement (MSA) governance, contract negotiation, and managing vendor/supplier relationships.
- Proven track record of driving commercial growth and achieving substantial financial results within a large, complex account structure.
- Fluency in data analytics and performance metrics relevant to global facilities and operational efficiency.
- Proven capabilities in developing outsourced Integrated Facility Management solutions for global, Fortune 500 companies
- Extensive experience hiring, training, and retaining large teams (100+) of talent in a client service environment (preferably outsourced)
- Has proactively managed a budget
- Bachelor's degree with a broad range of business experience; MBA or post-graduate studies preferred
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Estimated compensation for this position:162,700.00 - 180,000.00 USD per year
This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location:On-site -Beaverton, OR, Bellevue, WA, Olympia, WA, Portland, OR, Salem, OR, Seattle, WA
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
Accepting applications on an ongoing basis until candidate identified.
