The RoleThe Account Director II develops and manages strategic customer relationships within Large Enterprise accounts, driving revenue growth through the sale of Lumen's technology solutions. This role focuses on financial services clients, including banking and capital markets organizations, helping customers address digital transformation, security, compliance, and modernization initiatives. Responsibilities include executing account strategies, identifying growth opportunities, managing forecasts and sales pipelines, and delivering a consultative customer experience that drives retention and business expansion.
The Main Responsibilities- Experience supporting large financial services clients (e.g., banking or capital markets), including navigating complex and regulated environments
- Develop and maintain strategic relationships with existing and acquired customers to drive retention and growth
- Create comprehensive account plans and strategies to win new business and expand existing accounts
- Identify, bid on, negotiate, and close new sales opportunities to meet or exceed revenue targets
- Execute cross-sell and up-sell initiatives to increase overall customer spend
- Provide accurate and detailed weekly sales forecasts of pipeline opportunities
- Advise sales management on customer trends, organizational changes, and recommend strategic actions
- Demonstrate and leverage deep knowledge of the company's full product and service portfolio
- Manage end-to-end account responsibilities, including solution design, configuration, and order processing
- Oversee service delivery, performance management, and revenue recognition to ensure customer satisfaction
- Balance strategic vision with tactical execution to drive value and competitive positioning
- Bachelor's Degree and or/applicable experience
What We Look For in a Candidate- Bachelor's Degree and or/applicable experience
- Experience supporting large financial services clients (e.g., banking or capital markets), including navigating complex and regulated environments, is a plus
- Requires at least 50% or more of time conducting sales activities outside of the office. Some international travel is required
- 10+ years of industry / technical sales experience
- Business Outcome Selling Expertise
- Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close
- Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction
- Proficient in MS office products: Outlook, Word, Excel, and PowerPoint
- Must be experienced with Salesforce.com
CompensationThis information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges:
$134,400 - $154,600 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$141,200 - $162,300 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$147,900 - $170,000 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
What to Expect NextRequisition #: 344007
