Agency:TMA
Job Function:Account Management and Growth
Job Subfunction: Account Management
Job Description:As an
Account Director at dotdotdash, you are the client's lead partner on their account. You own account health, lead the account team, and make sure the work moves the client's business forward while staying on scope, on budget, and on brand. You are the first point of contact for clients across their program of work, and partner with strategy, creative, and delivery leadership to bring the agency's best thinking to the client engagement, and you report into client-services leadership.You potentially oversee Account Managers and Account Supervisors, own the commercial health of your accounts, from budgets and retainers to profitability, and drive growth within the accounts you lead.
KEY RESPONSIBILITIES:- Own account health across a client account, serving as the senior partner clients trust for up to date information across their entire portfolio of work.
- Drive growth within your accounts, spotting expansion opportunities and shaping them into new scopes of work.
- Manage account commercials, including budgets, retainers, scope, and profitability, keeping engagements healthy and escalating as required,
- Manage scope and change orders, protecting margin while keeping clients informed and aligned.
- Partner with strategy and creative leadership to ensure the work answers client objectives and reflects the agency's best thinking.
- Guide resourcing, timelines, and prioritization across your account in partnership with delivery leadership on Productive.
- Lead client conversations, presenting work and recommendations with clarity and confidence.
- Review account financials, forecasts, and retainer burn with finance, flagging risks early.
- Track performance against account plans, success metrics and satisfaction goals set with clients and agency leadership.
- Build relationships within client organizations to deepen partnership and enable delivery excellence across program of client work.
- Guide and mentor account team members and raise the bar on client-service craft.
- Support new-business and pitch efforts for prospective work related to your accounts.
QUALIFICATIONS:- 8-10 years of agency account-management experience, including account leadership across accounts.
- Experience delivering integrated campaign work including digital, social, experiential and brand marketing,
- A proven record of owning account health, growth, and profitability.
- Fluency across budgets, retainers, scope, and margin.
- Excellent client presentation, and relationship-management skills.
- Experience partnering with strategy, creative, and delivery teams to deliver integrated work.
- Comfort with delivery and resourcing tooling such as Productive, and with account financial tracking.
- Experience within an experience, innovation, or integrated agency is a plus.
$160,000 - $175,000
To the extent permissible by local law, Omnicom's policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager.
