About the RoleThe Account Director (AD) is responsible for driving strategic growth, strengthening client relationships, and expanding Unify Consulting's presence within established accounts. With a primary focus on one of Unify's largest strategic enterprise accounts, this AD will develop and execute a comprehensive account growth strategy designed to strengthen existing partnerships, build new relationships, identify whitespace opportunities, and broaden Unify's reach across the account. The AD also oversees Account Manager deliverables, supports the consultant community, and identifies opportunities to expand Unify's solutions, practices, and client impact.
By balancing client priorities with consultant experience and Unify's broader business objectives, the Account Director helps create long-term value for clients, consultants, and the firm.
Key Responsibilities:Client Delivery - Maintain excellent delivery work, as this role is 80-100% chargeable to client projects.
Lead- Gather account intel & contribute to account strategy/growth.
- Identify client needs and partner with cross-functional teams to create solutions.
- Facilitate account-specific onboarding.
- Track engagement burn-down rates.
- Provide input during operations meetings, account plans, & client relationship plans.
- Support and develop account best practices.
- Run the weekly account operations meetings using the Account Management dashboard.
- Be a connection with headquarters to disseminate news to the account.
- Make sure Account Managers (AMs) have the tools and resources they need to interact with clients.
- Make warm client introductions to BD and/or AMs.
- Recognize, cultivate and hand off potential opportunities.
- Reinforce and remind consultants how to engage at the account and provide insight on how they can be successful.
- Collaborate with leadership and the account management team on growth opportunities and report on the operational status of the account.
- Leverage account management team for account specific projects.
Connect- Meet with consultants at least once during their tenure at the account to inspire employee engagement and maintain positive team spirit.
- Foster Unify community at the account by hosting strategic account lunches, brown bags, and social events.
Explore- Recognize issues and opportunities with the client and relay these to strategic account managers and business development.
- Understand your client's financial and legal requirements, business objectives, commercial policies, products and services, key decision makers, purchasing strategy, and competitive activities.
- Create an account plan including executive overview, supporting details and relationship focus and revise that plan to achieve targets.
- Recognize customer needs and interpret them into product and service requirements and help deliver a solution that meets those requirements.
Required Qualifications:- Bachelor's degree in Business Administration, Economics, Communications, or a related field.
- 8+ years of experience in a consulting domain aligned with one or more of Unify's consulting practice areas.
- 5+ years of experience successfully growing an account with consulting services.
- Experience selling consulting, professional services, or project-based solutions to enterprise clients.
- Experience developing new business opportunities and expanding services within existing client accounts.
- Experience partnering with consulting delivery or practice teams to scope, position, or sell client solutions.
Preferred Qualifications:- Exceptional relationship-building skills with a highly consultative, client-first approach.
- Strong executive presence with the ability to build credibility and influence senior-level client stakeholders.
- Ability to navigate complex client organizations, identify key decision-makers, and build relationships across multiple stakeholder groups.
- Strategic thinker who can balance long-term account growth with near-term revenue opportunities.
- Demonstrated curiosity and ability to quickly understand a client's business, priorities, and evolving needs.
$150,000 - $215,000 a year
