MSX International

Accessories Business Development Coach

MSX International • $80K — $95K *
Orlando, FL 32828In-Person
Manufacturing & Automotive
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • High school diploma or GED required
  • Minimum of ten years' experience in OEM or automotive aftermarket/accessories
  • Extensive automotive industry experience, preferably with Nissan/Infiniti
  • Proven background in sales and after-sales processes for accessories
  • Strong consulting and training skills for dealership roles
  • Excellent verbal and written communication skills
  • High proficiency in Microsoft Office and dealership management systems

Responsibilities

  • Conduct dealership Gap Analyses for accessory sales processes
  • Develop and implement action plans to enhance accessory integration
  • Deliver on-site training to Sales, Service, Parts, and Finance teams
  • Facilitate various coaching sessions, including classroom and one-on-one
  • Support marketing strategies, sales forecasting, and inventory planning
  • Promote collaboration between departments to drive accessory sales
  • Monitor dealership performance using TrackIT CRM tool

Benefits

  • Opportunity to work directly with multiple dealerships
  • Engagement in developing customized strategies for OEM accessory sales
  • Continuous professional development through training and coaching roles
  • Active role in cross-departmental collaboration at dealerships
  • Exposure to various aspects of dealership operations and performance metrics
Full Job Description
Job Description

The coaches will work directly with approximately 20 dealerships to increase OEM Authorized Accessory sales through in-dealership training, process development, and performance coaching.

Key Responsibilities
  • Conduct dealership Gap Analyses to assess current accessory sales processes.
  • Develop and implement customized action plans to improve accessory integration.
  • Deliver on-site training across Sales, Service, Parts, and Finance departments.
  • Facilitate classroom, small group, and one-on-one coaching sessions.
  • Support dealerships with marketing strategies, sales forecasting, and inventory planning.
  • Promote cross-departmental collaboration to drive accessory sales.
  • Monitor dealership performance using MSX's TrackIT CRM Field Management Tool.
  • Provide remote support between visits via email, calls, and video conferencing.
  • Share best practices and success stories across the dealer network.
  • Collaborate closely with OEM's Accessory Sales and Motorsports team.


Qualifications
  • High school diploma or General Equivalency Diploma (GED) is required
  • Minimum of ten years' professional experience in the OEM or automotive aftermarket and/or accessories environment.
  • Extensive experience in the automotive industry, preferably with Nissan/Infiniti.
  • Proven background in Sales and After-Sales processes, including accessories.
  • Strong consulting and training skills across all dealership roles.
  • Excellent verbal and written communication abilities.
  • High proficiency in Microsoft Office and dealership management systems.
  • Ability to analyze performance data and make actionable recommendations.
  • Strong interpersonal skills, with a focus on relationship building and credibility.
  • Self-motivated, proactive, and adaptable to dynamic dealership environments.
  • Willingness to travel extensively (80%+ in-dealership presence).

Preferred Attributes
  • Background in dealership training and consulting.
  • Experience developing pay plans, marketing packages, and sales tools.
  • Familiarity with benchmarking and competitive pricing strategies.
  • Passion for enhancing the customer purchasing experience through vehicle personalization.
  • Understanding of dealership Sales, F&I and Aftersales operations.
  • Highly proficient in Microsoft Office with emphasis on Outlook, Excel, Teams, Word, SharePoint and PowerPoint.


Additional Information

About MSX International

MSX International is a business process outsourcing company that provides technology-based services to enterprises in the automotive industry. The company offers a range of services, including warranty and quality management, supply chain management, and customer experience management. MSX International was founded in 1996 and is headquartered in Farmington Hills, Michigan.
Learn more about MSX International
Size
6,000 employees
Industry
Manufacturing & Automotive
* Ladders Estimates

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