JOB DESCRIPTION:The Opportunity This position works out of our Marshfield, WI location supporting rare disease genetic testing and hereditary cancer testing in the Cancer Diagnostics division.
Position OverviewThe Accessioning Supervisor is responsible for the supervision of personnel and daily operations of the accessioning department; including, but not limited to, specimen receiving and opening, sample accessioning, and management of associated documents and records. This role will participate in these activities and troubleshoot sample, process, or system issues, as needed. This individual is also responsible for the day-to-day operations of the Accessioning Lab including staffing, scheduling, timecard management, issue resolutions, and performance management. The Accessioning Supervisor will also participate in the development and administration of policies and procedures, contribute to continuous process improvement to ensure consistent, high quality processes, and best practices established within laboratory operations. This role will participate in internal and external audits and quality management activities to ensure laboratory compliance with the applicable quality standards and regulatory requirements. The functions of this position are performed under the guided direction of the Pre-Analytical Laboratory Senior Manager.
The Accessioning Supervisor will serve as a liaison between accessioning and various functional groups; including, but not limited to, customer service, analytical laboratory, post-analytical department, process and service engineering, information technology, human resources, quality, supply chain management and workplace services to report and address immediate issues or concerns. This role will also act as a liaison between staff members and the management team to support effective communication and change management. The Accessioning Supervisor will assist in the assessment of staffing levels to ensure adequate laboratory capacity and effective resource allocations and will recruit and hire new employees or contingency workers. The Accessioning Supervisor will be responsible for the ongoing management of their staff, which include, but are not limited to, partner with staff to create and execute personal development plans, conduct performance reviews, and ensure appropriate work scheduling, training, and competency assessment.
Essential DutiesInclude, but are not limited to, the following:
- Oversee and participate, as needed, in the daily accessioning activities which include sample receipt, sample accessioning, data entry, and document management.
- Ensure that all activities within the accessioning department are performed and documented according to the established policies and procedures, and aligned with corporate goals.
- Maintain operations by monitoring staff workload, adjusting schedules, monitor and maintain productivity standards, and identify opportunity for efficiency gain and quality improvements.
- Participate in the development, refinement, and implementation of documents that affect the department.
- Establish, review, and implement training plans and checklists to ensure compliance to corporate policies and procedures.
- Complies with safety protocols.
- Troubleshoot sample, system, and process issues raised by staff, customers, or others.
- Collaborate with IT, engineers, and other cross-functional teams to identify and resolve on-going process or system issues.
- Support corporate or customer experience improvement projects by providing ideas, business requirements or end-user feedback, and support troubleshooting, end-user testing, or task execution, as assigned.
- Collaborate closely within lab operations, quality, and customer service to improve process efficiency and ensure that each specimen is properly processed to sustain operations and maximize resource utilization.
- Represent the accessioning department in cross-functional teams, as assigned.
- Participate and manage the interview, selection, hiring, and on-boarding of new staff.
- Develop day to day schedules, assign personnel to complete schedule tasks and reprioritize due to changing business needs.
- Consistent demonstration of exceptional leadership qualities, including but not limited to the ability to attract and retain the best team, foster a culture of high performance, lead with integrity, humility, accountability, and courage, and set a clear vision to energize teams towards the future.
- Effectively manage, support, and guide your team, including, but not limited to delegating tasks and responsibilities, assess employee performance and provide helpful feedback and training opportunities.
- Communicate timely and regularly to management, stakeholders, and staff to ensure effective change management and address potential issues in advance.
- Participate in and/or assist with the preparation of internal and external audits and inspections.
- Review and maintain personnel files and department records in compliance with the Quality Management System (QMS) and applicable regulatory requirements such as CLIA, NY-CLIA, CAP, ISO standards and others.
- Ability to integrate and apply feedback in a professional manner.
- Ability to prioritize and drive to results with a high emphasis on quality.
- Ability to work independently and as part of a team.
- Strong interpersonal skills; excellent written and verbal communication skills.
- Ability to adapt to changes and identify ways to achieve goals.
- Ability to operate independently, self-directed, and results-oriented.
- Ability and desire to thrive in a high-pressure, data-driven, and highly regulated work environment.
- Ability to lead and display operation management and organizational skills.
- Ability to facilitate timely and sound decision-making with data.
- Ability to effectively communicate across all levels of the laboratory and across departments to achieve common goals.
- Ensure quality management programs are in compliance with CLIA, CAP, OSHA, and other state or federal organizations.
- Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
- Maintain regular and reliable attendance.
- Ability to act with an inclusion mindset and model these behaviors for the organization.
- Support and comply with the company's Quality Management System policies and procedures.
- Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for at least 50% of a typical working day.
- Ability to work seated for approximately 50% of a typical working day. Ability to work standing for approximately 50% of a typical working day.
- Ability to lift up to 10 pounds for approximately 5% of a typical working day.
- Ability to grasp with both hands; pinch with thumb and forefinger; turn with hand/arm; reach above shoulder height.
- Ability to use a telephone through a headset.
- Ability to comply with any applicable personal protective equipment requirements.
- May perform repetitious actions using lab tools.
- Some time spent using near vision to view samples at close range.
- May be exposed to hazardous materials, tissue specimens, instruments with moving parts, lasers, heating and freezing elements, and high-speed centrifugation.
Minimum Qualifications- Doctoral degree in clinical laboratory science or chemical, physical or biological science with 1 year training and experience in high-complexity testing; OR Master's degree in clinical laboratory science, medical technology or chemical, physical or biological science and 1 year training and experience in high-complexity testing; OR Bachelor's degree in clinical laboratory science, medical technology or chemical, physical or biological science and 1 year training and experience in high-complexity testing, OR Associate degree in medical laboratory technology and 2 years laboratory experience in high complexity testing.
- Basic scientific aptitude that will allow rapid learning of new technologies and clinical data associated with Exact Sciences services.
- Working knowledge of Microsoft Office programs, such as Word, Excel, and Outlook.
- Demonstrated ability to perform the essential duties of the position with or without accommodation.
- Authorization to work in the United States without sponsorship.
Preferred Qualifications- 2+ years of experience in accessioning, specimen receipt or processing division of a laboratory, or field as outlined in the essential duties.
- 1+ years of supervisory experience with direct reports in a healthcare or clinical laboratory setting; or relevant leadership experience demonstrated in a similar role.
- Experience with high volume laboratory operations.
- Familiarity with regulatory bodies including ISO, OSHA, CAP, CLIA, and state regulatory bodies.
- Experience with using Laboratory Information Management Systems (LIMS).
- Working knowledge of local, state, federal regulatory requirements for a clinical laboratory.
The base pay for this position is $78,000.00 - $156,000.00
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:Operations Quality
DIVISION:ONCO Cancer Diagnostics
LOCATION:United States > Marshfield : Mill Creek Campus
ADDITIONAL LOCATIONS:WORK SHIFT:Standard
TRAVEL:No
MEDICAL SURVEILLANCE:No
SIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday), Routine work with chemicals, Work in noisy environment
