Qualifications

• 5+ years of experience in healthcare operations, patient access, or related leadership roles.
• 3+ years of supervisory experience with frontline staff, emphasizing professionalism and confidentiality.
• 2+ years of strong critical thinking and decision-making skills using operational metrics.
• 2+ years implementing operational improvements with project management skills.
• Experience in a fast-paced academic medical center or integrated health system working with cross-functional teams.
• Supervisory experience with unionized employees is essential.
• Lean certification preferred.

Responsibilities

• Lead and supervise the frontline staff to ensure high-performance standards.
• Develop and implement strategies for operational improvement initiatives.
• Utilize operational metrics to analyze performance and drive results.
• Foster team accountability, engagement, and professional development.
• Collaborate with multidisciplinary teams and clinic leadership for seamless operations.
• Oversee operations in a fixed hybrid environment with onsite requirements.
• Support change management processes within the organization.

Benefits

• Fixed hybrid work schedule allowing both onsite and remote work.
• Opportunity to work within a prestigious academic medical center.
• Engagement in a supportive and dynamic healthcare environment.
• Professional development through coaching and advancement opportunities.