Help shape how patients access ambulatory care across UVA Health. The Access Implementation Team Lead strengthens the workflows, decision trees, and operational practices that connect patients with the right provider, visit type, timing, and scheduling instructions.
This hybrid leadership opportunity supports the continued success of the
One Team United on Access initiative; a multi-year effort focused on improving patient access across the ambulatory environment. As a trusted subject matter expert, you will guide sustainability teams, advance workflow standardization, and help ambulatory practices sustain effective scheduling processes over time.
The RoleThe Access Implementation Team Lead provides technical and operational leadership to Access Operations Liaisons and Access Program Coordinators. You will combine hands-on workflow expertise with training, coaching, documentation oversight, and process improvement to promote consistency across specialties and implementation waves.
This is a
leadership role without direct people-management responsibilities, offering the opportunity to influence outcomes through expertise, collaboration, and a clear understanding of ambulatory access operations. Your work will directly support the teams responsible for helping patients navigate complex scheduling pathways.
In an average day, you may:
- Provide technical guidance and workflow support to Access Operations Liaisons and Access Program Coordinators.
- Review decision trees and scheduling instructions to identify opportunities for standardization, clarity, and operational efficiency.
- Lead training, education, coaching, and onboarding activities for team members supporting access implementation and sustainability.
- Participate in sustainability meetings with specialty groups and help address post-implementation workflow needs.
- Maintain best-practice documentation and ensure operational resources remain current and actionable.
- Use Microsoft Visio, SharePoint, Smartsheet, Excel, and Word to support workflow design, documentation, tracking, and communication.
- Partner across specialty teams to strengthen consistency throughout the One Team United on Access initiative.
- Provide backup coverage for Access Operations Liaisons during staffing shortages, planned time away, or other operational needs.
- Perform liaison-level responsibilities when hands-on operational support is required.
- Help ensure that improvements remain sustainable after implementation and continue to support reliable patient scheduling.
The position is based at
2211 Hydraulic Road and follows a hybrid schedule, with an onsite presence required each Wednesday. Additional onsite support may be needed during go-lives or special initiatives.
MINIMUM REQUIREMENTS
Education: Bachelor's degree.
Experience: 1 year of relevant experience.
Licensure: None.
PHYSICAL DEMANDS
This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.
The pay range for this role is $48,462.00 - $118,150.00 annually. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.
Benefits- Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
- Paid Time Off, Long-term and Short-term Disability, Retirement Savings
- Health Saving Plans, and Flexible Spending Accounts
- Certification and education support
- Generous Paid Time Off
