5+ years of experience in diagnosing and resolving PC hardware failures
Proficient in completing PC hardware upgrades and configurations
Skilled in troubleshooting LAN/WAN connectivity and VPNs
Experienced in installing and administering Windows 10 and 11
Familiar with Microsoft Office 365 suite and its applications
Ability to lift at least 40 pounds and travel across the airport campus
Responsibilities
Answer incoming Help Desk emails and provide IT support for the Airport Development Group
Analyze, diagnose, troubleshoot, document, and resolve system and hardware incidents
Assess severity and impact of production outages, escalating issues as necessary
Submit and track service requests using Freshdesk and IT ServiceNow
Complete IT onboarding and offboarding activities for staff
Install, configure, and maintain PC hardware and software, including security updates
Troubleshoot LAN/WAN connectivity, cabling, and wireless network issues
Benefits
Opportunity to work on complex, impactful projects like hyperscale data centers and transit systems
Ownership of project outcomes, not just tasks
Access to advanced AI tools for program control
Join a global team with a personal touch, knowing your colleagues by name
Investment in professional development through leadership and technical training
Create lasting work that will be used for decades
Recognition from industry leaders, with Accenture Construct ranked among the top firms globally
Full Job Description
THE WORK:
You'll answer incoming Help Desk emails and provide IT support across the Airport Development Group.
You'll follow established procedures to analyze, diagnose, troubleshoot, document and resolve system- and hardware-related incidents.
You'll assess the severity, impact and nature of production outages and incidents, escalate issues as needed, and communicate them to team members through resolution.
You'll submit and track new service and application requests using Freshdesk, IT ServiceNow and related tracking applications.
You'll complete IT onboarding and offboarding activities for staff who are mobilizing or demobilizing, including computer orientation for new staff.
You'll install, configure and maintain PC hardware, software, Windows 10 and Windows 11, including security patches, system updates and driver updates.
You'll troubleshoot LAN/WAN connectivity, cabling, switches, routers, IP conflicts, wireless networks and VPN issues.
You'll support staff deployments, relocations and division-wide events across the airport footprint, and provide on-the-job training to new department staff members.
Onsite at client site: The work location for this role is onsite with our clients and partners to enable delivery and cultivate our client relationships.
HERE'S WHAT YOU'LL NEED:
Experience diagnosing and resolving PC hardware failures involving motherboards, power supplies, memory and storage devices
Experience completing PC hardware upgrades, replacements and configurations
Experience troubleshooting LAN/WAN connectivity, wireless networks and VPNs
Experience installing, configuring and administering Windows 10 and Windows 11
Experience deploying, troubleshooting and supporting Microsoft Office, Microsoft 365, Word, Excel, PowerPoint, Outlook, OneDrive and Teams. Ability to lift at least 40 pounds and travel between different sites on the airport campus to provide technical support
BONUS POINTS IF YOU HAVE:
Bachelor's degree in computer science or related field preferred or equivalent job experience of 5 years or more
Relevant professional licensure or certifications
$80,000 - $88,000 a year
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in Illinois, Maine, Minnesota, California, Colorado, District of Columbia, Maryland, Massachusetts, New York, New Jersey, Ohio, Virginia or Washington as set forth below.
WHAT'S IN IT FOR YOU
The biggest builds going. Hyperscale data centers, grid and generation, transit and rail, chip fabs, mines, water. If it's complex and it matters, it's on our list.
You own the outcome. Not a workstream. Not a deliverable. Whether the program lands.
AI that shows up on site. Program control that predicts instead of records. You'll use it, and you'll help shape it.
Scale without the distance. More than 5,000 practitioners across the Americas, EMEA and APAC, on a team small enough that people know your name.
Serious investment in you. Leadership development, technical upskilling and certification support.
Work that outlasts you. People will use what you build for forty years without knowing your name. That's the point.
Recognition that means something in this industry. Accenture Construct is ranked #6 globally in ENR's 2026 Top 50 Program Management Firms and #4 in Building Design + Construction's Top 80 Construction Management Firms for 2026.
About Accenture
Accenture plc is a multinational professional services company that provides services in strategy, consulting, digital, technology, and operations. The company has more than 537,000 employees serving clients in more than 120 countries. Accenture operates across five business segments: Communications, Media & Technology; Financial Services; Health & Public Service; Products; and Resources. The company is headquartered in Dublin, Ireland, and has offices worldwide.
