Requisition: 84425
PSEG Company: PSEG Services Corp
Salary Range: $ 137,000 - $ 224,400
Work Location Category: Hybrid
Job SummaryThe Senior Manager of IT embodies leadership and organizational influence, defining long-term technology strategies and leading major system enhancements for Digital Customer and Contact Center technology products following the overall enterprise architecture and cyber security standards.
Job Responsibilities- The Senior Manager of IT embodies leadership and organizational influence, defining long-term technology strategies and leading major system enhancements for Digital Customer and Contact Center technology products following the overall enterprise architecture and cyber security standards.
- Oversee the adoption of cutting-edge technologies, maintaining and enhancing competitive advantage while improving consistent customer experience.
- Ensure alignment with corporate objectives. Responsible for substantial budgets across multiple departments, focusing on strategic financial planning and long-term investments in technology to drive business growth and sustainability.
- Responsible for driving the completion of all Digital Customer related programs.
- Lead the resolution of any technical defects identified in the Digital Customer space.
- Create the product roadmap for all Digital Customer related applications and interfaces.
- Partner and work directly with representatives from related lines of business including Customer Care, Electric Distribution, Gas Distribution, Energy Settlement, Solar, Customer Technology, Collections, Outage Management and Revenue Integrity to define Digital Customer related solutions and manage the decision-making process to accomplish enterprise goals.
- Work with outside vendors of metering systems, manage relationships and help develop and integrate new products and solutions.
- Evaluate existing technology solutions to determine fit for the new requirements. Recommend technology alternatives.
- Troubleshoot and resolve promptly any critical batch process failures.
- Report Project and/or Production support status to all stakeholders.
- Document capabilities and any changes to new or existing components and associated test results.
Job Specific Qualifications- Bachelor's degree in Computer Science or a related field and 8 years of experience in the job offered or related.
- Must have 6 years of work experience in Digital Customer technologies (Websites, Mobile App, Voice channels).
- Must have 8 years of extensive technical and Electric and Gas business functional experience in the development and support of IT systems such as SAP CRM, Salesforce, IVR, ACD and integration with other systems like CGI products and Outage Management System that is critical for Electric and Gas operations.
- Must have 6 years of working with system monitoring tools and commands such as Service-Now, Site24x7, Maestro, and natively build scripts withing the technology products like SiteCore and SAP to ensure quick and efficient resolution of issues.
- Must have 8 years of demonstrated experience translating business outcomes, business requirements and technical requirements into technical designs for new solutions or enhancements to existing technology solutions, while following architectural standards and organizational policies.
- Scheduled remote work allowed in conjunction with required in office days in Newark, NJ.
- Must have legal authority to work in U.S. EEOE. Standard company benefits.
Some positions at PSEG require access to information covered by the Department of Energy's regulation 10 CFR 810 (Part 810). If applicable, the successful applicant must prove they are: (1) a citizen or national of the USA; OR (2) a lawful permanent resident of the United States (Non-Conditional Permanent I-551 / Green Card / Permanent Resident Card holder); OR (3) a citizen, national, or permanent resident of a "Generally Authorized" destination on the attached list not also a citizen, national, permanent resident of any country not listed; OR (4) a "Protected Individual" under the Immigration and Naturalization Act (8 U.S.C 1324b(a)(3)).
As an employee of PSEG, you should be aware that during emergency restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.
For all roles, PSEG's drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing.
Employees who are hired or transfer into a federally regulated role (including positions covered by USDOT, PHMSA, or NRC regulations) are subject to random drug and alcohol testing, inclusive of marijuana. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and medically, the use of these products are prohibited for employees in federally regulated roles. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for a positive result.
If you are a current PSEG Long Island (PSEGLI) employee and offered an opportunity with PSEG or any of its subsidiaries other than PSEGLI, you will be treated as a new hire. Please note that as a new hire to PSEG, your benefits will change and generally will be consistent with other similarly situated PSEG new hires. Similarly, for PSEG employees who accept job opportunities with PSEGLI, your benefits will change and generally be consistent with other similarly situated new hires of PSEGLI.
