Job Number:
J1026-0275
Union:
OPSEU
Salary:
$38.88 - $41.60/Hour
Job Title:
9-8-8 Crisis Responder
Job Status:
Full Time
Department:
CRISIS
Site:
Multi-site
Home Site:
Belleville General Hospital
Secondary Site:
Trenton Memorial Hospital, Prince Edward County Memorial Hospital, North Hastings Hospital
Job Category:
Therapy Careers
Number of Positions:
1
Hours:
8 hour day, evenings, nights, weekends although subject to change with notice based on the needs of the organization
Position Summary
The 9-8-8 Crisis Responder is a member of a multi-disciplinary Suicide Crisis Helpline team at Quinte Health, providing immediate assessment and support to individuals across the Province of Ontario contacting the new national 9-8-8 mental health call line for individuals experiencing thoughts of suicide and/or emotional distress. The primary goals of service are to establish initial contact with service users to the 9-8-8 call line, provide assessment and intervention to stabilize crisis, support individuals in the collaborative development of a plan to reduce risk and promote safety and recovery. Through evidence-based mental health interventions, promote relapse prevention and transition to longer term supports and recovery activities where appropriate.
Hours: 8 hour day, evening & night shifts including weekends and statutory holidays. Hours are subject to change with notice based on the needs of the organization.
Required
• Social Service Worker diploma or Bachelor's Degree in related social sciences.
• Currently registered and in good standing with the Ontario College of Social Workers and Social Service Workers (OCSWSSW)
• Experience in mental health and addiction support.
• Knowledge of suicide and crisis intervention, mental illnesses, psychiatric medications, and the Mental Health Act.
• Knowledge of person-centered and trauma-informed care.
• Strong conflict resolution, crisis intervention, assessment, decision-making, observation, and listening skills.
• Ability to work independently and with the Mental Health and Crisis Services team and other crisis response providers.
• Excellent interpersonal, communication, computer, and organizational skills.
• Must maintain confidentiality in compliance with appropriate corporate and provincial policy, including PHIPA and FIPA, and agree to all confidentiality agreements.
• Must have a satisfactory Criminal Record / Vulnerable Sector Check.
Preferred
• Preference will be given to candidates with Mental Health related education.
• Experience as a responder on a crisis helpline with both call and text interactions.
Duties
• Initiate contact and build rapport with callers.
• Assess risk, including suicidal tendencies and protective factors.
• Collaboratively create plans to reduce risk and promote recovery.
• Empower callers to ensure their safety.
• Engage emergency services when needed.
• Offer supportive interventions and identify key support sources.
• Assist with navigating various systems like health, housing, and legal.
• Facilitate community resource referrals.
• Collaborate with Quinte Health Crisis Team staff or with other regional service providers for client support.
• Educate individuals, caregivers, and service providers about mental health.
Physical Demands Analysis
Strength
• Required Occasionally - lifting and carrying average weight 20 pounds and max 50, pushing/pulling average 10-15 pounds and max 30 pounds, patient assist approx. 100 pounds
Mobility
• Required Constantly - standing
• Required Frequently - walking, bending/stooping, sitting
• Required Occasionally - twisting/turning, bending, crouching/squatting, kneeling
• Required Rarely - balancing, climbing
Dexterity
• Required Frequently - forward shoulder movements, gripping/grasping, pinching, neck, elbow, shoulder, wrist and back normal range of motion
• Required Occasionally - fine finger movements, shoulder movements (up/down)
• Required Rarely - foot action
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