Position Summary
Reporting to the Vice President, Finance for the US Operations, the Revenue Assurance Manager is responsible for protecting company revenue, improving billing accuracy, and identifying opportunities to enhance gross margin performance across all operating regions. This role serves as an independent control function between Operations, Billing, Finance, Payroll, and Business Systems to ensure that all earned revenue is properly recognized, billed accurately, and converted to cash.
The Revenue Assurance Manager proactively identifies revenue leakage, billing errors, pricing inconsistencies, labor inefficiencies, and margin erosion drivers through audits, data analytics, control testing, and operational reviews. The role is highly focused on maximizing revenue capture, improving operational discipline, and strengthening profitability.
Mission of the Role: Protect every dollar earned, ensure every dollar is billed, and maximize the profitability of every hour worked.
Key Responsibilities
Revenue Assurance
- Review operational activity to ensure all billable work is captured and invoiced.
- Identify and investigate unbilled labor, equipment, materials, subcontractor, and travel costs.
- Monitor unconverted hours, dispatches, and work orders.
- Validate that revenue is recognized in the appropriate accounting period.
- Review accrued revenue and work-in-progress balances for completeness and accuracy.
- Ensure contract modifications and change orders are appropriately reflected in billings.
- Investigate revenue adjustments, credit notes, and invoice reversals.
Billing Accuracy and Pricing Compliance
- Audit customer invoices for compliance with contract terms.
- Test billing rates against approved customer rate schedules.
- Verify employee billing rates are updated promptly following compensation changes.
- Review annual escalation provisions and ensure they are implemented.
- Identify customers being billed at incorrect pricing levels.
- Monitor compliance with approved volume discounting authorities.
- Validate service line coding and revenue classifications.
Gross Margin Protection
- Analyze margin deterioration by customer, project, service line, and region.
- Identify excessive overtime, double-time, standby, and non-productive labor costs.
- Review projects with significant margin variances.
- Monitor labor utilization and billable efficiency metrics.
- Evaluate cost recovery on:
- Equipment
- Vehicles
- Travel
- Consumable materials
- Subcontractors
- Identify scope creep and unrecovered project costs
- Review jobs generating labor costs without corresponding revenue.
Operational Audits
- Perform periodic reviews of operational processes impacting revenue and profitability.
- Assess adherence to billing procedures and project setup standards.
- Evaluate controls surrounding timesheet entry, dispatch management, and invoice processing.
- Conduct root-cause analyses of revenue leakage incidents.
- Recommend corrective actions and monitor implementation.
Data Integrity and Reporting
- Review master data integrity related to:
- Employee billing rates
- Cost rates
- Service line assignments
- Customer pricing schedules
- Contract terms
- Develop exception reports highlighting potential revenue or margin risks.
- Prepare monthly Revenue Assurance Scorecards.
- Provide actionable recommendations to Finance and Operations leadership.
Required Qualifications
- 5+ years of experience in finance, operational accounting, project controls, revenue assurance, internal audit, or commercial finance.
- Strong understanding of:
- Revenue recognition principles (IFRS 15)
- Project accounting
- Billing systems
- Gross margin analysis
- Internal controls
- Advanced Excel and data analytics skills.
- Experience working with ERP, dispatch, or field service management systems.
Critical Success Factors
The successful candidate will:
- Think like an auditor but operate like a business partner.
- Challenge processes and identify opportunities for improvement.
- Be highly analytical and detail-oriented.
- Influence operational leaders to drive corrective actions.
- Create visibility into revenue leakage and margin erosion before they impact financial results.
- Develop a culture of accountability around pricing, billing, utilization, and profitability.
Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 20 pounds occasionally.
Benefits
Apave America offers a competitive benefits package, including:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off (PTO)
- 401(k) with Company Matching
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
