Salary: $86,565.00 Annually
Location : West Chester University, PA
Job Type: Regular / Full-Time
Job Number: 27-58
Department: Academic Affairs
Division: Academic & Enterprise Systems
Opening Date: 10/23/2026
Position SummaryReporting to the Associate Director for Business Solutions, the Systems Analyst serves as a trusted partner collaborating with various campus stakeholders and vendors to ensure the reliability and optimization of Ellucian Banner, our student information system, Hyland OnBase, and various other institutional applications and integrations. Working at the intersection of technology and campus operations, this role serves as a partner to functional offices and collaborates with AES business analysts, developers, and architects to translate functional requirements into system configurations. Responsibilities also include troubleshooting technical and data issues, ensuring the integrity of data, and coordinating rigorous testing of system updates and integrations to support operational processes across the University.
The ideal candidate demonstrates strong communication skills, effortlessly bridging the gap between technical concepts and functional user needs. This person is highly organized, possesses strong time management skills to effectively balance competing priorities, and effectively collaborates with and supports diverse teams.
Responsibilities include:- Configure and maintain AES managed applications such as Ellucian Banner, Hyland OnBase, and other systems and integrations
- Ensure system configuration aligns with University policy and supports operational needs
- Document configuration changes and coordinate with AES team members when changes impact workflows or integrations
- Maintain daily system operations and validate correct system behavior
- Consult regularly with functional stakeholders to identify needs and clarify requirements
- Translate functional needs into configuration tasks or functional specifications
- Support AES Business Analysts in analyzing how policy changes affect system function
- Serve as a responsive partner to departments such as Registrar, Financial Aid, Bursar, HR, Admissions, and Finance
- Investigate and resolve issues spanning Banner, OnBase, integrations, file-based integrations, and related systems
- Leverage reporting tools such as Argos to diagnose data related issues, identify root causes, and validate system corrections
- Collaborate with developers on issues requiring code level or integration level intervention
- Coordinate with vendors (Ellucian, Hyland, API providers) for escalated issues
- Lead or coordinate user acceptance testing (UAT) for Banner upgrades, patches, OnBase changes, and integration updates
- Develop test plans/scripts, and expected results tied to functional workflows, processes or specifications
- Validate changes in nonproduction environments and perform post release verification
- Communicate testing results and potential impacts to functional offices
- Monitor data integrity across systems and identify inconsistencies or errors
- Support data cleanup projects and ensure appropriate use of fields, codes, and structures
- Review configuration and integration changes for downstream data impacts
- Promote and uphold data governance practices and ensure compliance with FERPA and institutional standards
- Performs other duties as assigned
Minimum Qualifications- Bachelor's degree
- Professional experience working to support enterprise applications
- Software development lifecycle experience, specifically including experience working with business stakeholders to gather and document requirements, coordinate testing, and change management
Preferred Qualifications- Ellucian Banner experience; and/or
- Experience implementing, maintaining, or using solutions such as student information systems, CRM, document imaging, or other technologies; and/or
- SQL and/or Argos report writing experience; and/or
- Experience in higher education or an academic environment
Special InstructionsThere is the possibility of working remotely occasionally subject to departmental operations.
The salary for this position is $86,565.
Excellent including undergraduate tuition fee waiver for self and dependents.
Apply online at Incomplete applications will not be reviewed.
Review of applications will begin immediately and continue until the position is filled. This advertisement may be closed without notice upon receipt of a sufficient pool of qualified candidates.
Required Documents for Consideration
To be considered an applicant for the position, please submit the following:
- Cover letter
- Curriculum vitae/Resume
- List of three references with contact information (Include position title, phone number, and email address).
To be considered a finalist, applicants must successfully complete the application and interview process.
Due to the nature of this position, employment visa sponsorship is not available
All offers of employment are subject to and contingent upon satisfactory completion of all preemployment criminal background checks.
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Do you have a Bachelor's degree?
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Do you have professional experience supporting enterprise applications?
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Do you have experience with software development lifecycle, specifically including experience working with business stakeholders to gather and document requirements, coordinate testing, and change management?
Required Question
