Description Purpose of Position: The Store Manager is responsible for overall store management, enhancing the customer experience, meeting sales and profitability goals, and managing staff.
Essential Duties and Responsibilities: - Develop business strategies to raise our customer pool, expand store traffic, increase market share, and optimize profitability.
- Meet sales goals by training, and providing feedback to sales staff
- Ensure high level of customer satisfaction through excellent service
- Maintain and review inventory, labor, department, and store sales reports
- Oversee and audit cycle counts and price changes
- Review and sign off on gun log paperwork and keep store compliant with all ATF regulations
- Oversee opening and closing procedures
- Manage the Pro-Form, Spiff, and ExpertVoice programs
- Manage store events, hours, and employment opportunities on the Company website
- Oversee sales training program, ensuring that all employees receive the required training on a semi-annual basis
- Supervise merchandising of entire store ensuring that the entire store is clean, faced, and straight at all times
- Work closely with buying staff to recognize sales trends and customer needs
- Train, , and develop the Department Managers in their daily duties; including, hiring, personnel coaching, and management to assess training needs and build career paths
- Enter and maintain Department Manager schedules in time and attendance system and back up payroll functions in Office Manager's absence
- Work with the Facility Manager to maintain the appearance and functionality of the inside and outside of building and grounds, approve and manage all wildlife mounts displayed in the store
- Address all issues that arise from staff or customers (complaints, grievances, etc.)
- All other duties as assigned
What's the Culture? Our Values for Success: - Outfitters Serving Outdoor Enthusiasts: Our customers come first, and our team is dedicated to helping them fully enjoy their outdoor adventures.
- Adventures Are Better Together: We believe teamwork is essential for success, and we support each other in every endeavor.
- Trust Is Our North Star: We are committed to transparency, honesty, and integrity in all that we do.
- Hitting the Mark: Speed and accuracy matter, and we strive for excellence in every interaction.
- Pioneering Spirit: We embrace innovation and adapt to change to remain leaders in our industry.
Requirements Qualifications: - Proven successful experience as a retail manager
- Powerful leading skills and business orientation
- Customer management skills
- Strong organizational skills
- Good verbal and written communication and interpersonal skills
Education/Experience: - Bachelor's degree in Business Administration or related field preferred
- A minimum of 5 years of experience as a retail store manager required, preferably in the outdoor industry
Supervisory Responsibilities: This position manages department managers.
- Physical Activity: This role involves active movement, including talking, standing, lifting up to 20 lbs, and being on your feet for extended periods-perfect for those who enjoy a hands-on, dynamic workday.
Our Outfitters are the backbone of our stores, creating unforgettable experiences and being passionate advocates of our products. Whether you're just starting in retail or looking to take your skills to the next level, Sportsman's Warehouse offers ongoing training, advancement opportunities, and a supportive team environment.
As an Outfitter, you'll get to talk about the outdoor activities you love all day. Every customer interaction is an opportunity to share your passion for the outdoors and connect with people who love adventure just as much as you do. Imagine coming to work every day and discussing the best fishing spots, hiking trails, or camping gear-it's not just a job; it's a chance to live and breathe your favorite outdoor hobbies!
Apply Today to Start Your Adventure with Sportsman's Warehouse! Join us in a dynamic, rewarding environment where you can grow your skills, earn additional rewards, and become part of a community that shares your passion for the outdoors.
