10892 - IT Manager, OperationsLocation: On-site Plymouth, MichiganRole Overview:The Onsite IT Manager is responsible for leading IT service delivery and day-to-day technology operations across multiple supported locations. The role provides direct leadership, governance, workforce management, operational oversight, and coordination across infrastructure, networking, security, end-user support, and IT service management activities.
The position serves as the primary management interface between onsite IT teams, business stakeholders, technical service organizations, and corporate IT leadership. The manager is accountable for clear ownership, governance, operational oversight, workforce management, cross-site coordination, and stakeholder management.
Key Responsibilities- Team Leadership & Resource Management
Lead onsite Infrastructure and Support Engineers; define roles, priorities, and accountability. Manage staffing, workloads, scheduling, coverage, capacity, and onboarding. Coach employees, manage performance, and support training and succession planning. Promote collaboration, documentation, and proactive escalation. - Infrastructure Service Delivery
Oversee multi-site infrastructure, network, server, endpoint, workplace technology, backup/disaster recovery, and HQ Security Operations support. Ensure SLA compliance, availability, and stability; align cross-site resources with business priorities and address service gaps. - Incident & Problem Management
Own operational escalations and lead major-incident response for server, network, security, and production-impacting outages. - ITSM & Operational Governance
- Provide management oversight and coordination across technology areas including:
- Project & Risk Management
Oversee network refreshes, server migrations, cloud, security, compliance, and operational projects from planning through transition to support. - Governance, Risk & Compliance
Support TiSAX, ISO 27001, corporate policies, internal audits, and customer security requirements. Maintain audit evidence, policy compliance, remediation tracking, and security KPI reporting. - Customer & Stakeholder Management
Serve as the primary onsite contact for customer IT leadership, business stakeholders, corporate IT, and shared services. Lead weekly and monthly service reviews; translate business needs into team priorities, resolve cross-functional issues, and communicate risks early. Meet service commitments and drive customer satisfaction. - Performance & Reporting
Report weekly on issues, major incidents, projects, resource activities, and risks. Provide monthly executive dashboards covering KPIs, SLAs, requests, security, asset lifecycle, backup/disaster recovery, and improvements. Track workload and measurable service objectives, analyze recurring issues, and maintain accurate leadership and audit evidence.
Basic Qualifications - Bachelor's degree in IT, Computer Science, Engineering, Business, or a related discipline, or equivalent professional experience.
- 8+ years in IT infrastructure operations and 3+ years managing infrastructure teams.
- Customer-facing service delivery experience.
- Proven experience leading technical teams and coordinating resources across multiple locations or business units.
- Strong understanding of enterprise infrastructure, networking, security, servers, cloud technologies, Microsoft 365, and end-user technology.
- Strong understanding of enterprise networks and backup and disaster recovery.
- Working knowledge of ITSM disciplines including Incident, Problem, Change, Asset, Configuration, and Service Management.
- Experience managing operational escalations and coordinating critical-incident response.
- Experience with workforce planning, employee development, onboarding, knowledge transfer, and performance management.
- Experience managing infrastructure or operational projects involving multiple technical teams.
- Strong written and verbal communication skills with the ability to communicate technical risks and operational issues to both technical and business stakeholders.
- service expectations.
Preferred Qualifications - ITIL certification or demonstrated practical experience operating within an ITIL-based environment.
- Experience with enterprise ITSM platforms such as ServiceNow.
- Experience working in manufacturing, engineering, R&D, or other operationally critical IT environments.
- Experience supporting manufacturing environments preferred.
- Experience supporting geographically distributed or multi-site environments.
- Familiarity with cybersecurity governance, vulnerability remediation, audit requirements, and technology lifecycle management.
- Experience managing infrastructure modernization, network, server, security, or workplace technology initiatives.
- Demonstrated ability to build structure and governance in environments where technical resources operate across overlapping functional responsibilities.
Salary range: $120,000-$135,000
In addition to a competitive salary, this position offers a fantastic benefits package that includes comprehensive medical/dental coverage, generous PTO, education assistance, and annual merit increase eligibility in a growth-focused work environment.
Team Culture: Our team thrives on collaboration, innovation, and continuous learning. We foster a supportive environment where every member is encouraged to share ideas and contribute to problem-solving. We value:
- Passion for Technology:We are enthusiastic about emerging technologies and their potential to transform the automotive industry.
- Agility:We work in an agile environment, adapting quickly to changes and continuously improving our processes.
- Teamwork:We believe in the power of teamwork and collaboration, supporting each other to achieve common goals.
- Growth:We prioritize personal and professional growth, offering opportunities for learning and development.
- Inclusivity:We maintain an inclusive culture where diverse perspectives are valued and everyone feels welcome.
