Vice President of Customer Success Jobs

Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.

What Does a Vice President of Customer Success Do?

A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.

Skills and Experience Employers Seek

Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.

Vice President of Customer Success Salary and Career Outlook

Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.

Find Vice President of Customer Success Jobs on Ladders

Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.

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$165K - $190K *

Lead and innovate within a cross-functional team to enhance customer satisfaction, drive growth, and achieve operational excellence across a significant territory, ensuring alignment with strategic go...

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$165K - $190K *

Lead the charge in enhancing customer satisfaction and operational excellence across a significant field service territory. Drive strategic initiatives, manage cross-functional teams, and ensure align...

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$165K - $190K *

Empower growth by leading a cross-functional team to enhance customer satisfaction, drive operational excellence, and achieve financial goals across a significant territory in the healthcare service s...

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$165K - $190K *

Lead and develop a high-performing service team, driving customer satisfaction and operational excellence across multiple locations while achieving strategic business goals and fostering cross-functio...

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Transform customer success on the West Coast by leading a high-performing team, driving operational excellence, and fostering strategic relationships with enterprise clients to enhance adoption and re...

Washington, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$123K - $186K *

Elevate your career by leveraging your data expertise to drive strategic outcomes for our clients. As a key architect, you'll optimize technical architectures and enhance customer engagement through i...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$123K - $186K *

Empower strategic customers by leveraging your expertise in data and AI. Drive successful outcomes using Data360 to optimize customer engagement, technical architecture, and operational efficiency whi...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$123K - $186K *

Drive innovative data solutions as a Success Architect, leveraging expertise in data analytics to enhance customer engagement and operational efficiency, empowering strategic customers to optimize out...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$123K - $186K *

Optimize customer success through your expertise in Data360 and AI-driven data solutions. Collaborate with stakeholders to enhance technical architecture and drive impactful outcomes for strategic cli...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$147K - $202K *

Unlock potential by driving successful outcomes for strategic customers with your data and analytics expertise. Engage deeply to optimize technical architectures and foster collaborative success throu...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$92K - $136K *

Help us drive customer success by owning and optimizing digital engagement programs. You'll lead strategy, build automated journeys, and analyze performance to enhance customer experiences and ensure...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Join a dynamic team to develop and deliver innovative technical enablement programs, guiding customers on their journey with complex technology while fostering independence and confidence in using the...

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Elevate customer success by optimizing educational programs and support for users of complex technologies. Drive engagement through scalable enablement initiatives and personalized assistance, empower...

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Elevate customer success by delivering innovative enablement programs that empower users. Collaborate with teams to create scalable educational content, ensuring customers gain confidence in leveragin...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Join a dynamic team to lead strategic account services, driving revenue growth and client satisfaction through innovative pharmaceutical marketing initiatives while mentoring and developing talent wit...

West Chester, PARemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Shape the future of pharmaceutical marketing by leading account services, driving revenue growth, and fostering client relationships. Oversee cross-functional teams to deliver innovative solutions whi...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$130K - $145K *

Engage in building strong enterprise relationships, driving retention and expansion across a diverse portfolio of accounts. Collaborate with cross-functional teams to enhance customer success strategi...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$140K - $160K *

Drive your career with a dynamic Product Manager role, leading product vision and strategy for a revenue management platform. Collaborate with cross-functional teams to deliver impactful solutions and...

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$190K - $260K *

Transform client delivery in biotech by leading a high-performing team, driving operational excellence, and fostering innovation. Champion technology adoption and continuous improvement to enhance cli...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Engage in impactful partnerships as an individual contributor to drive revenue growth and patient access through scalable partnership strategies that enhance engagement and clinical outcomes in histor...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$83K - $134K *

Join a team that's dedicated to enhancing customer experiences by leading support operations. Shape strategies, manage teams, and drive quality outcomes to ensure satisfaction for millions of users wh...

1 week ago

  •   8 - 10 years exp.  •   Media

$99K - $126K *

Manage and enhance customer support operations, ensuring quality and efficiency across teams. Lead a high-performing group, drive KPIs, and collaborate with stakeholders to deliver exceptional service...

Vancouver, BCIn-Person

1 week ago

  •   8 - 10 years exp.  •   Media

$83K - $134K *

Lead the charge in shaping customer support operations, ensuring high-quality, responsive service for millions. Develop and manage teams, optimize performance metrics, and collaborate with cross-funct...

1 week ago

  •   8 - 10 years exp.  •   Media

$94K - $141K *

Transform customer support operations by leading a dedicated team to enhance service quality, efficiency, and satisfaction. Drive strategic initiatives and manage vendor relationships to ensure except...

1 week ago

  •   8 - 10 years exp.  •   Media

$99K - $126K *

Champion customer satisfaction by leading a high-performing support team, ensuring quality and efficiency in operations. Drive strategic initiatives and manage vendor relationships to enhance the cust...

Toronto, ONIn-Person

1 week ago

  •   8 - 10 years exp.  •   Media

Frequently Asked Questions (FAQ)

  • What does a Vice President of Customer Success do?question toggle

    A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.

  • What qualifications are common for VP of Customer Success jobs?question toggle

    Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.

  • How much does a Vice President of Customer Success earn?question toggle

    Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.

  • Where can I find Vice President of Customer Success jobs?question toggle

    You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.