Vice President of Customer Success Jobs

Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.

What Does a Vice President of Customer Success Do?

A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.

Skills and Experience Employers Seek

Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.

Vice President of Customer Success Salary and Career Outlook

Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.

Find Vice President of Customer Success Jobs on Ladders

Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.

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$119K - $275K *

Architect customer success initiatives to enhance digital transformation. Leverage customer insights to drive HPE solution adoption, increase consumption, and maximize value across strategic accounts...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $160K *

Elevate customer success by partnering with global clients to optimize Veeva's Quality applications. Drive strategic engagement, foster collaboration, and ensure value realization through proactive re...

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$100K - $160K *

Empower your career by ensuring customer success with Veeva's Quality applications. Collaborate with global clients, optimize their use of our software, and drive strategic initiatives to meet their b...

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$100K - $160K *

Take ownership of customer success by guiding global clients in leveraging Veeva's Quality applications. Collaborate with stakeholders to optimize usage, address needs, and foster relationships that d...

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$80K - $95K *

Pioneer client engagement by cultivating strategic partnerships and maximizing account growth. Collaborate with leadership to identify business opportunities and provide tailored solutions that enhanc...

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Launch transformative Customer Success programs to drive adoption, retention, and community engagement. Take ownership in a fast-growing environment, building scalable solutions from the ground up wit...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Staffing

$160K - $200K *

Unlock potential by leading strategic planning initiatives that inspire teams and drive actionable insights. Collaborate with key stakeholders to shape the department, integrating traditional and digi...

3 days ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$160K - $200K *

Elevate your career by leading strategic planning initiatives that drive actionable insights. Collaborate with diverse teams, mentor future leaders, and innovate in the digital space to shape impactfu...

Chicago, ILRemote

3 days ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$120K - $145K *

Shape the future of clinical finance solutions by leveraging your deep expertise, guiding product strategy, and ensuring user needs are met through effective software development and collaboration wit...

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$120K - $150K *

Shape the future of subscriber retention by analyzing customer behavior, optimizing experiences, and driving loyalty strategies. Collaborate across teams to enhance engagement and maximize lifetime va...

1 week ago

  •   8 - 10 years exp.  •   Food & Beverages

$80K - $95K *

Empower client success by managing onboarding and project delivery, ensuring clients realize software value. Collaborate with stakeholders to drive adoption, satisfaction, and long-term relationships...

Cleveland, OHRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$160K - $200K *

Champion the growth of America's home services economy by building strategic relationships and driving new business. Leverage your industry expertise to solve operational challenges and position the c...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$160K - $200K *

Accelerate growth by building strategic relationships in the home services sector. Drive new business through deep industry knowledge and a proven network, transforming operational challenges into opp...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$160K - $200K *

Transform the home services landscape by building strategic relationships and driving new business. Leverage your industry expertise to engage with key decision-makers and deliver innovative outsourci...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$90K - $110K *

Transform customer experiences by driving technical excellence in post-sale support. Collaborate with teams to ensure seamless handoffs, empower account managers, and resolve escalations, all while en...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$110K - $150K *

Lead the strategy and execution of marketing programs to enhance member experience throughout their journey, ensuring clear communication and engagement across all touchpoints while collaborating with...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$118K - $135K *

Drive customer success by managing relationships with federal clients, ensuring seamless data delivery and support. Collaborate across teams to enhance service and expand account portfolios as the fed...

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$80K - $95K *

Shape the future of HR by leading strategic initiatives, enhancing client relationships, and ensuring compliance with employment laws. Drive operational excellence and foster a positive workplace cult...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$180K - $303K *

Empower customer-facing teams as you design and scale a global enablement strategy that enhances sales productivity and supports our expanding product portfolio. Drive excellence and leverage insights...

San Francisco, CARemote

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$180K - $303K *

Drive the charge in building and scaling the global enablement function, enhancing team capabilities and productivity for customer-facing organizations in a high-growth SaaS environment...

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $140K *

Elevate your career by driving customer success for high-value enterprise clients. Leverage your expertise in SaaS and workforce management to foster relationships, ensure retention, and unlock growth...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $140K *

Unlock your potential by driving customer success for high-value enterprise clients. Leverage your expertise in SaaS and workforce management to foster relationships, ensure retention, and promote gro...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$180K - $225K *

Drive strategic client partnerships, lead a performance-driven team, and manage a portfolio of enterprise accounts to enhance patient access to critical therapies and ensure client satisfaction and gr...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $130K *

Lead the charge in enhancing customer success through strategic oversight, operational excellence, and team management, ensuring seamless post-sale experiences and driving renewals for high-value acco...

Montreal, QCIn-Person

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$285K - $325K *

Accelerate growth by leading transformative marketing strategies that integrate sales and digital experiences. Drive customer acquisition and expansion while optimizing performance across channels and...

1 week ago

  •   11 - 15 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Vice President of Customer Success do?question toggle

    A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.

  • What qualifications are common for VP of Customer Success jobs?question toggle

    Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.

  • How much does a Vice President of Customer Success earn?question toggle

    Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.

  • Where can I find Vice President of Customer Success jobs?question toggle

    You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.