Vice President of Customer Success Jobs

Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.

What Does a Vice President of Customer Success Do?

A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.

Skills and Experience Employers Seek

Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.

Vice President of Customer Success Salary and Career Outlook

Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.

Find Vice President of Customer Success Jobs on Ladders

Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.

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$160K - $200K *

Elevate customer success by leading a global team to enhance retention and expansion strategies. Drive value delivery through AI tools, customer engagement, and cross-functional collaboration, ensurin...

United StatesRemote

6 days ago

  •   8 - 10 years exp.  •   Business Services

$221K - $426K *

Elevate customer success by leading a high-performing team to drive enterprise growth, retention, and adoption of AI solutions. Engage with C-suite executives to foster strategic partnerships and deli...

3 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$180K - $200K *

Champion customer success by leading implementation, onboarding, and expansion initiatives for enterprise clients. Drive relationship building with C-suite executives and optimize the post-sale lifecy...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Transportation

$175K - $225K *

Transform customer success by leading an AI-native team focused on adoption, retention, and growth. Drive strategy, build playbooks, and enhance customer relationships to deliver measurable value acro...

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Accelerate customer success initiatives by leading onboarding, retention, and growth strategies. Drive the customer journey post-sale, building metrics and playbooks to ensure a thriving B2B SaaS grow...

San Jose, CARemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Champion customer success by building and leading a scalable function that enhances onboarding, retention, and growth across a diverse customer base in a dynamic B2B SaaS environment...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Lead and scale our enterprise customer success function, ensuring complex customers achieve rapid value and long-term success through effective onboarding, relationship building, and team mentorship i...

Austin, TXRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$195K - $217K *

Drive client success by leading strategic initiatives and fostering strong relationships in healthcare technology. Leverage deep domain expertise to enhance outcomes and ensure effective use of soluti...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$180K - $220K *

Lead the charge in scaling the AMER Customer Success organization, driving retention and expansion through strategic frameworks and AI-driven insights. Build a culture of accountability while managing...

2 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$160K - $200K *

Lead and scale the AMER Customer Success organization, driving retention and expansion through strategic frameworks and AI-driven insights. Collaborate with cross-functional teams to enhance customer...

2 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$160K - $200K *

Champion customer success by leading and scaling the AMER team, driving retention and expansion through innovative frameworks and AI-driven insights. Collaborate with cross-functional leaders to enhan...

2 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$160K - $200K *

Drive the growth of the AMER Customer Success organization by leading a team, implementing a customer maturity framework, and ensuring retention and expansion through strategic initiatives and data-dr...

2 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$160K - $200K *

Join us to lead and scale the AMER Customer Success organization, driving retention and expansion while implementing a customer maturity framework and value-based executive business reviews. Shape the...

2 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$160K - $200K *

Lead and scale the AMER Customer Success organization, driving retention and expansion through strategic frameworks and AI-driven insights. Build a high-performing team while ensuring customer satisfa...

2 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$160K - $200K *

Transform the AMER Customer Success organization by leading a team to enhance retention and drive expansion, implementing a customer maturity framework, and establishing value-based executive business...

2 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$160K - $200K *

Take ownership of the AMER Customer Success organization, leading a team to enhance customer retention and drive expansion. Build frameworks and strategies that ensure customer satisfaction and measur...

2 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$160K - $200K *

Drive the growth of the AMER Customer Success organization by leading a team, implementing a customer maturity framework, and establishing value-based executive business reviews to enhance retention a...

2 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$160K - $200K *

Transform the AMER Customer Success organization by leading a team to enhance retention and drive expansion, implementing a customer maturity framework, and leveraging AI for actionable insights to op...

2 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$110K - $130K *

Drive client success by leading a dedicated team, developing strategies to enhance satisfaction, retention, and growth. Foster client relationships and implement initiatives that align with client obj...

4 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$160K - $200K *

Lead and scale the AMER Customer Success organization, driving retention and expansion through strategic frameworks and AI-driven insights. Build a high-performing team while ensuring customer satisfa...

2 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$150K - $180K *

Accelerate enterprise customer success by leading the team, ensuring optimal onboarding, and fostering strong executive relationships. Drive operational excellence and mentor talent to achieve top-tie...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$171K - $273K *

Lead a high-performing team of Customer Success Managers, driving strategy and ensuring customer satisfaction for national security clients. Foster relationships, mitigate risks, and maximize value fr...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$170K - $200K *

Lead the charge in shaping a high-impact Customer Success function. Oversee strategy, processes, and metrics to enhance customer retention and growth, ensuring scalability and revenue generation for t...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$230K - $242K *

Lead the charge in customer success for enterprise software, driving growth and retention across a strategic portfolio. Influence retailer partnerships, enhance adoption, and transform the CS organiza...

RemoteRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$192K - $243K *

Champion customer success by leading a dynamic team to drive post-live growth, retention, and expansion initiatives within enterprise software, influencing retailer P&L outcomes and ensuring a consult...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

Frequently Asked Questions (FAQ)

  • What does a Vice President of Customer Success do?question toggle

    A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.

  • What qualifications are common for VP of Customer Success jobs?question toggle

    Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.

  • How much does a Vice President of Customer Success earn?question toggle

    Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.

  • Where can I find Vice President of Customer Success jobs?question toggle

    You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.