Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
$80K - $95K *
Shape the future of AI Server Technical Support by designing and deploying intelligent automations that enhance service delivery and streamline processes for global customers, collaborating with cross...
2 weeks ago
$80K - $95K *
Join a dynamic team as you provide 24/7 technical support for NMS products, ensuring exceptional service and customer satisfaction while managing outages and enhancing network infrastructure reliabili...
2 days ago
$80K - $95K *
Unlock potential by delivering exceptional technical support for NMS products, ensuring timely issue resolution and customer satisfaction while managing outages and maintaining strong relationships in...
2 days ago
$80K - $95K *
Empower technical excellence by diagnosing and resolving complex equipment failures. Collaborate with cross-functional teams to enhance system performance and reliability while providing on-site suppo...
2 weeks ago
$125K - $135K *
Join a team that's dedicated to providing exceptional technical support for complex storage solutions. You'll troubleshoot, diagnose, and resolve critical issues while collaborating with engineering t...
Reposted 2 days ago
Technical Support Engineer- Sales
$80K - $122K *
Join a team that's dedicated to delivering exceptional customer experiences by resolving complex technical challenges and guiding the adoption of Salesforce technology to maximize business value...
Reposted 3 weeks ago
Technical Support Engineer- Sales
$80K - $122K *
Unlock potential by leading customer technical experiences, resolving complex issues, and guiding Salesforce adoption. Collaborate with cross-functional teams to enhance customer satisfaction and maxi...
Reposted 3 weeks ago
Technical Support Engineer- Sales
$80K - $122K *
Engage with customers to resolve complex technical issues, guide Salesforce adoption, and enhance user experience. This role combines troubleshooting, proactive support, and best practices to maximize...
Reposted 3 weeks ago
$95K - $105K *
Partner with us to deliver exceptional technical support by diagnosing and resolving customer issues across our products. Collaborate with teams to enhance troubleshooting processes and improve custom...
2 weeks ago
$85K - $135K *
Collaborate to drive technical issue resolution and enhance support systems while serving enterprise clients across our AI platform, ensuring seamless communication and operational excellence in a fas...
Reposted 1 week ago
$106K - $178K *
Empower your career by solving complex technical challenges in networking, cloud, and virtualization. Collaborate with top service providers to troubleshoot and enhance critical systems, ensuring seam...
2 weeks ago
$106K - $178K *
Analyze complex technical challenges across networking, cloud, and virtualization. Collaborate with customers to troubleshoot issues, ensuring system stability and performance while driving product im...
2 weeks ago
$106K - $178K *
Empower your career by tackling complex technical challenges in networking, cloud, and virtualization. Collaborate with top service providers to ensure system stability and drive product improvements...
2 weeks ago
$90K - $110K *
Support technical excellence by providing expert guidance on fixed retail scanner solutions, ensuring seamless integration and performance optimization throughout the product lifecycle while collabora...
4 weeks ago
Senior Strategic Technical Support Engineer
$110K - $130K *
Drive advanced technical support and strategic guidance for SAS solutions in Medicaid, optimizing usage and resolving complex challenges while fostering relationships with stakeholders and enhancing a...
Today
Senior Strategic Technical Support Engineer
$110K - $130K *
Analyze complex Medicaid data and provide advanced technical support for SAS solutions. Collaborate with stakeholders to optimize usage, resolve issues, and enhance analytics capabilities, driving imp...
Reposted 5 days ago
$80K - $100K *
Take ownership of technical support for payment platforms and internal systems, diagnosing API and data issues while collaborating with teams to provide timely solutions and document fixes that enhanc...
Today
Technical Support Engineer - Sales Cloud
$80K - $122K *
Manage technical support experiences for customers, resolving complex issues and maximizing value from Salesforce solutions. Collaborate cross-functionally to enhance customer satisfaction while devel...
Reposted 2 weeks ago
Technical Support Engineer - ES
$90K - $110K *
Shape the future of semiconductor manufacturing by leveraging data analytics to enhance wafer yield and optimize etch processes. Collaborate with cross-functional teams to drive continuous improvement...
Yesterday
$69K - $96K *
Analyze complex networking issues in AI solutions, assisting enterprise clients with resolution through collaboration and documentation while enhancing hardware and software quality. This role require...
Reposted 1 week ago
$80K - $95K *
Help us enhance customer satisfaction by providing exceptional technical support for our cutting-edge platform. Leverage your expertise to troubleshoot complex issues while collaborating with global t...
Reposted 1 week ago
Operations Support Engineer (SE) - Senior Tech Lead
$110K - $130K *
Optimize mission success by providing expert technical support and leadership across SOCOM operations. Collaborate with teams to integrate systems, enforce best practices, and mitigate risks while sta...
1 week ago
$90K - $95K *
Unlock potential by leveraging your technical expertise to enhance customer success. In this role, you'll diagnose complex issues, develop AI-driven solutions, and collaborate across teams to optimize...
2 days ago
$100K - $140K *
Elevate customer satisfaction by providing expert technical support for inquiries, collaborating with cross-functional teams to resolve issues, and enhancing service delivery in a fast-paced startup e...
2 days ago
$83K - $125K *
Unlock your potential by providing expert technical support for semiconductor tools. Collaborate with customers and engineers to enhance product performance and drive improvements in service delivery...
3 weeks ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.