Years of Experience
Easy Apply only
Key characteristics that we are looking for are self-motivation, eagerness to learn, customer-centric, a team player, confidence in your skills, proactive, detail-oriented and able to work with custom...
Respond to user-reported issues in adherence to established Service Level Agreements
Create knowledge base articles (WIKI’s) to document steps required for complex installations, upgrades, advanced troubleshooting, and known fixes. Work on projects in various stages including prep wor...
Provide technical services include writing scripts, troubleshooting and best practices to customers.
Provide technical services around Prisma Cloud technologies, troubleshooting and best practices observations to customers. Manage support cases to ensure issues are recorded, tracked, resolved, and fo...
Drive daily and proactive communication of customer issues to appropriate teams and departments. Monitor workloads to allow the department to shift labor resources dynamically in response to client im...
Take the incident opened by the customer and troubleshoot, gather appropriate data, consult others and manage the issue through to resolution. Provide consultation to a customer for them to extract ma...