Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$80K - $95K *

Lead the charge in optimizing and securing our IT platforms, ensuring seamless integration across departments. This hands-on role requires expertise in Microsoft 365, Azure, and various business appli...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$88K - $105K *

Lead and enhance technology support services across multiple sites, driving operational excellence and team performance. Collaborate with cross-functional teams to ensure efficient service delivery an...

Today

  •   8 - 10 years exp.  •   Finance & Insurance

$80K - $95K *

Join a team that's dedicated to optimizing IT systems and enhancing performance across enterprise environments. You'll tackle advanced troubleshooting and system monitoring, ensuring reliable operatio...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$155K *

Explore a role that empowers you to design and maintain advanced BI solutions, collaborating with cross-functional teams to enhance data analytics and support strategic decision-making in a dynamic en...

1 week ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$155K *

Lead the charge in designing and maintaining advanced BI and data analytics solutions, collaborating with cross-functional teams to enhance reporting and decision-making processes in a dynamic environ...

1 week ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$69K - $98K *

Shape the future of cybersecurity by tackling social engineering threats. Drive continuous improvement in threat defense capabilities while collaborating with cross-functional teams to protect colleag...

Toronto, ONIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$79K - $105K *

Shape the future of service delivery by leading a dynamic service desk team, optimizing operations for utilities clients, and enhancing user experiences through effective incident management and proce...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$159K - $188K *

Join a team that's shaping the future of Linux infrastructure in a hybrid cloud environment. Contribute to architectural design, maintain systems, and automate workflows while collaborating with diver...

Today

  •   8 - 10 years exp.  •   Information Technology

$159K - $188K *

Join a dynamic Linux engineering team to design and maintain robust cloud solutions, ensuring system reliability and operational efficiency while collaborating across technical teams to drive innovati...

Today

  •   8 - 10 years exp.  •   Information Technology

$62K - $141K *

Unlock potential by analyzing diverse data sources to inform senior policymakers. Collaborate with a team to develop actionable insights and tailored deliverables, enhancing military strategies and po...

3 days ago

  •   Less than 5 years exp.  •   Business Services

$105K - $130K *

Empower your career by providing analytical support to shape investment strategies and manage infrastructure portfolios. Collaborate with a dynamic team to assess opportunities and integrate ESG consi...

Toronto, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$109K - $122K *

Drive continuous improvement of the Customer 360 Salesforce platform, ensuring reliability and alignment with business needs. Collaborate with teams across the Americas to optimize user experience and...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$92K - $110K *

Join a team that's dedicated to providing exceptional IT support, troubleshooting complex issues, and enhancing productivity for a distributed workforce. Collaborate across departments to ensure seaml...

Vancouver, BCIn-Person

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$135K - $184K *

Engage with diverse stakeholders to analyze data and inform defense acquisition strategies. Collaborate on high-impact projects, develop staffing packages, and assess compliance to enhance decision-ma...

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$61K - $141K *

Drive operational excellence by managing and maintaining Linux systems in multi-enclave environments. Leverage your expertise to troubleshoot, patch, and ensure compliance, while collaborating with a...

Yesterday

  •   11 - 15 years exp.  •   Business Services

$96K - $155K *

Partner with us to enhance technical support, ensuring effective resolutions for complex customer scenarios while promoting self-reliance among Field Service Engineers and Technical Support Specialist...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$84K - $134K *

Solve complex production issues and ensure application reliability. Collaborate with cross-functional teams to maintain system performance and stability while driving continuous improvement in support...

Toronto, ONIn-Person

3 days ago

  •   5 - 7 years exp.  •   Technical Services

$84K - $134K *

Advance your career by providing critical Level 2/3 support for enterprise applications. Collaborate with cross-functional teams to ensure system reliability and performance while troubleshooting comp...

Toronto, ONRemote

3 days ago

  •   5 - 7 years exp.  •   Technical Services

$106K - $176K *

Join a team that's dedicated to enhancing IT service delivery while managing a dynamic support team. Drive operational excellence, resolve technical issues, and foster strong relationships with end us...

Yesterday

  •   Less than 5 years exp.  •   Business Services

$80K - $90K *

Engage in quality assurance support for the Alteration Installation Manager's program, ensuring compliance with NAVSEA standards. Collaborate on documentation and assist in project closeouts to enhanc...

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Join our team to support ITSM processes and enhance service delivery. Drive process maturity and optimize solutions while ensuring operational stability and customer satisfaction across the service li...

Chicago, ILRemote

Today

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$80K - $95K *

Collaborate to enhance ITSM processes and governance, ensuring reliable service delivery and operational stability. Drive process maturity through data insights and automation, while supporting end us...

Today

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$100K - $120K *

Transform customer support with your expertise in troubleshooting and technical resolution. Elevate client satisfaction while collaborating globally to deliver outstanding service on GPU/AI infrastruc...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$88K - $105K *

Join a team that's implementing and supporting technology solutions for inmate banking and trust fund management, focusing on project management, client interaction, and system modernization across mu...

1 week ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$80K - $95K *

Manage and optimize IT infrastructure by administering servers, cloud services, and virtualization tools. Collaborate with teams to deliver effective solutions while ensuring system reliability and pe...

Today

  •   8 - 10 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.