Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$76K - $107K *

Deliver exceptional IT support by diagnosing and resolving hardware, software, and network issues. Collaborate with users to provide effective solutions and enhance their experience in a fast-paced en...

1 week ago

  •   Less than 5 years exp.  •   Legal & Accounting

$64K - $128K *

Unlock potential by collaborating on system and data analysis, enhancing tools and infrastructure. Engage with cross-departmental teams to drive technology improvements and support effective service d...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$64K - $128K *

Transform your career by delivering key system and data analysis while collaborating with diverse teams to implement impactful technology solutions that shape organizational success and enhance functi...

Baltimore, MDRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$75K - $92K *

Join a team that's committed to enhancing user experiences by providing essential Tier I and II tech support. Troubleshoot hardware and software issues while collaborating with IT teams to improve ope...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$106K - $125K *

Pioneer innovative solutions as an Applications Support Analyst, enhancing system design and development for emergency services. Collaborate with diverse teams to troubleshoot, implement, and maintain...

Cambridge, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Legal & Accounting

$120K - $140K *

Empower clients by resolving technical issues and implementing custom solutions. Collaborate with engineering to enhance product support, ensuring high-quality service and continuous improvement in a...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $95K *

Lead and manage daily help desk operations while providing hands-on Tier 1 and Tier 2 support. Oversee ticket prioritization, mentor technicians, and ensure effective troubleshooting and resolution of...

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $140K *

Join a team that's dedicated to stabilizing complex IT incidents and enhancing system reliability. Leverage your expertise in server, network, and application support to mentor others and drive improv...

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$65K - $101K *

Drive advanced technical support for complex DesignJet issues, collaborating with teams to enhance service quality and customer experience. Utilize deep product knowledge to resolve hardware, software...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Empower business success by bridging technology and stakeholder needs. Lead complex initiatives, ensuring seamless integration and delivery of enterprise solutions through strong analysis, Agile pract...

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$115K - $130K *

Join a team that's dedicated to optimizing insurance systems through SQL-driven solutions. Collaborate with stakeholders to enhance policy administration platforms and drive system improvements in a h...

Today

  •   5 - 7 years exp.  •   Staffing

$80K - $95K *

Unlock your potential by providing vital application support and integration development for mission-critical systems. Collaborate with teams to resolve issues, enhance user experience, and ensure dat...

3 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Drive your career with a role focused on application support and integration development, ensuring seamless operations for mission-critical systems while collaborating with users and vendors to resolv...

3 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Tackle complex security incidents by monitoring, analyzing threats, and enhancing SOC operations. Collaborate with teams to improve detection workflows and serve as a subject matter expert in incident...

Today

  •   Less than 5 years exp.  •   Information Technology

$69K - $158K *

Drive cyber defense initiatives as a Tier 2 SOC analyst, monitoring and mitigating threats in real-time. Collaborate with a dedicated team to enhance security measures and respond effectively to incid...

Today

  •   Less than 5 years exp.  •   Business Services

$96K - $144K *

Analyze business processes and requirements to drive technology improvements. Collaborate with stakeholders and project teams to deliver actionable solutions that enhance operational efficiency and su...

2 days ago

  •   5 - 7 years exp.  •   Technical Services

$90K *

Empower progress at a dynamic IT support role, delivering Tier 1 & 2 assistance, managing onboarding/offboarding, and ensuring top-notch customer service while supporting ongoing projects and maintain...

6 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$76K - $107K *

Join our dynamic IT team to provide advanced technical support in a fast-paced manufacturing environment. You'll troubleshoot complex issues, manage critical systems, and enhance productivity through...

2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$72K - $93K *

Collaborate with a dynamic team to deliver exceptional on-site technical support, leveraging your expertise to diagnose and resolve customer issues while enhancing their experience with our services...

RemoteRemote

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$76K - $96K *

Contribute to exceptional customer experiences by delivering on-site technical support, diagnosing issues, and collaborating with teams to resolve hardware and software challenges effectively in a dyn...

Columbus, OHRemote

2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$108K - $148K *

Drive innovation by guiding semiconductor products from concept to qualification. Collaborate with customers and R&D to optimize processes, troubleshoot complex issues, and ensure peak equipment perfo...

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$85K - $100K *

Transform your career by providing critical IT security analysis and support. Collaborate with teams to ensure compliance, enhance security controls, and drive initiatives that safeguard IT environmen...

Vancouver, BCIn-Person

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$65K - $97K *

Transform complex application support by providing Tier 3 engineering expertise, troubleshooting production issues, and collaborating across teams to enhance system reliability and performance. Drive...

6 days ago

  •   Less than 5 years exp.  •   Technical Services

$110K - $152K *

Innovate technical support strategies to enhance customer satisfaction and system performance. Collaborate with engineering teams to implement solutions and drive improvements, ensuring seamless opera...

3 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$60K - $107K *

Help us optimize technical support across desktop, telecom, and network systems. Collaborate with regional teams to ensure timely resolution of issues, manage service requests, and enhance customer sa...

2 days ago

  •   Less than 5 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.