Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
$65K - $118K *
Elevate your career by bridging technical expertise and sales support. As a key resource, you'll configure solutions, assist clients, and collaborate across teams to deliver optimal cooling systems fo...
1 week ago
$65K - $118K *
Shape innovative cooling solutions by bridging technical expertise and sales. Collaborate with engineering teams to configure products, support customers, and ensure compliance, driving success in dat...
1 week ago
Application Engineer Lead, Supplier Quality Platforms
$163K - $236K *
Transform the future of enterprise applications by architecting scalable solutions and leading cross-functional teams. Drive innovation in data engineering and application development to enhance globa...
3 days ago
$95K - $115K *
Transform IT projects by leveraging your expertise in systems engineering. Collaborate with teams to ensure compliance with enterprise architecture while providing lifecycle support for innovative har...
3 days ago
$85K - $100K *
Join a team that’s shaping the future of data center technologies through innovation and expertise. Lead technical development and showcase cutting-edge embedded systems, while engaging with cross-fun...
Reposted 1 week ago
Customer Engineering Manager II, TMEG, Google Cloud
$152K - $221K *
Champion cloud transformation by leading a team of experts to provide technical guidance, foster customer partnerships, and drive successful migration strategies across diverse cloud solutions...
2 weeks ago
Senior Engineer - Red Team Operator
$98K - $176K *
Join a dynamic Red Team as a Senior Engineer, driving adversary emulation and enhancing cybersecurity measures. Collaborate across teams to identify risks, develop tools, and improve organizational de...
3 weeks ago
Senior Product Security Engineer
$115K - $140K *
Join a team that's shaping the future of industrial security by embedding cybersecurity into product lifecycles. Drive secure development practices across diverse platforms, ensuring compliance and ri...
2 weeks ago
Security Data & Automation Engineer
$110K - $130K *
Develop and optimize scalable data pipelines and automation solutions, ensuring secure data management and integration from diverse sources to support advanced analytics and operational needs. Collabo...
6 days ago
Product Manager - Networking/Internet
$170K - $195K *
Unlock your potential by leading product strategy and execution for cloud networking solutions that support critical cyber operations. Collaborate with engineering teams and stakeholders to deliver se...
4 days ago
$120K - $145K *
Unlock your potential by owning the speaker system in innovative smart wearables. Drive the design, testing, and integration of cutting-edge audio technology, collaborating with cross-functional teams...
2 weeks ago
Customer Service Engineer (CT/MRI/PET-CT/X-ray/ANGIO)
$80K - $95K *
Transform customer experiences by delivering exceptional on-site support for cutting-edge medical imaging systems. Collaborate with teams to troubleshoot and maintain equipment, ensuring high satisfac...
1 week ago
Intel Foundry Senior Customer Quality Engineer
$141K - $269K *
Drive operational excellence as a Customer Quality and Reliability Engineer, advocating for customer needs, managing quality systems, and enhancing semiconductor manufacturing processes to exceed indu...
1 week ago
Associate Physical Security Engineer, Data Center Design Engineering
$96K - $160K *
Shape the future of data center security by leading innovative designs and collaborating with cross-functional teams to enhance AWS's security standards and practices across the Americas region...
1 week ago
Senior Software Engineer - Integration
$180K - $225K *
Innovate cutting-edge autonomous systems by integrating complex vehicle subsystems. Collaborate across teams to ensure seamless functionality of hardware and software, driving advancements in robotics...
6 days ago
$160K - $185K *
Play a key role in validating and optimizing server/storage systems, configuring, deploying, and troubleshooting solutions while supporting engineering and enhancing performance for clients across var...
Reposted 1 week ago
Cloud Security Architect, Senior
$86K - $198K *
Drive cloud security innovation by assessing and implementing robust architectures to protect critical information systems. Collaborate with leaders to ensure compliance and enhance security measures...
2 days ago
Senior QA/QC - Data Center Construction
$100K - $120K *
Manage and oversee construction activities for high-profile data center projects. Collaborate with stakeholders, ensure project governance, and maintain schedules while providing technical support and...
2 weeks ago
$110K - $120K *
Join a team that's redefining defense manufacturing by operationalizing Laser Powder Bed Fusion (LPBF) technology, ensuring high-quality production and innovative solutions in additive manufacturing f...
4 days ago
Software Development Engineer, Network Product Development
$165K - $223K *
Join a team that's redefining cloud networking solutions to optimize performance, reliability, and scalability. Collaborate with engineers and experts to develop reliable embedded software for network...
Reposted 3 weeks ago
Enterprise Customer Success Manager
$98K - $127K *
Join a team that engages with top customers, transforming their operations through customized solutions and deep partnership while collaborating cross-functionally in a hyper-growth environment, impac...
Reposted 1 week ago
$120K - $145K *
Lead the design and implementation of robust security measures to protect sensitive health information, ensuring compliance with HIPAA and other regulations while collaborating with cross-functional t...
3 weeks ago
Factory Applications Engineer (CTD; Vermont)
$180K - $288K *
Elevate your career by leading cross-application integration strategies in Factory Applications. Collaborate with global teams to drive adoption, influence product direction, and deliver innovative so...
2 weeks ago
$85K - $120K *
Partner with us to support enterprise data center projects, collaborating closely with cross-functional teams to implement and maintain solutions, ensuring customer satisfaction, and managing communic...
Reposted 6 days ago
Enterprise Sales Engineer - DAS (Midwest / Mountain Region)
$120K - $130K *
Elevate your career by driving technical strategies for complex enterprise wireless solutions. Collaborate with sales teams to design and implement tailored DAS systems, ensuring seamless transitions...
3 days ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.