Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
Senior Sales Engineer - Data Security
$110K - $130K *
Shape the future of data security by leading pre-sales efforts, collaborating with sales teams, and delivering innovative solutions. Become a trusted advisor to clients, ensuring high satisfaction and...
1 week ago
Senior Sales Engineer - Data Security
$110K - $130K *
Lead the charge in delivering People-Centric Data Security solutions, driving customer satisfaction and collaboration with sales teams. Become a trusted advisor, leveraging your expertise to architect...
1 week ago
Senior Sales Engineer - Data Security
$125K - $150K *
Unlock potential by becoming a trusted advisor in Data Security. As a key member of the Sales Engineering team, you'll drive customer satisfaction, collaborate on strategies, and deliver innovative se...
1 week ago
Senior Sales Engineer - Data Security
$110K - $130K *
Transform customer experiences as a Senior Sales Engineer, driving technical solutions in Data Security. Collaborate with sales teams to deliver innovative, People-Centric security solutions while ens...
1 week ago
Senior Sales Engineer - Data Security
$120K - $145K *
Empower the sales process as a Senior Sales Engineer, driving customer satisfaction and delivering People-Centric Data Security solutions. Collaborate with teams to execute strategies and provide tech...
2 weeks ago
$90K - $110K *
Drive rigorous validation efforts across mechanical, electrical, and reliability domains to ensure optimal hardware performance, automating tests and analyzing data to enhance product reliability and...
Reposted 3 weeks ago
$95K - $115K *
Drive impactful solutions by collaborating with cross-functional teams to demonstrate Asana's value, guiding customers through ROI conversations and tailored product demonstrations that address their...
Today
Network Engineer, Foundation & Support (Edge/Backbone Infrastructure Design)
$130K - $155K *
Transform your career by designing cutting-edge network infrastructure solutions for global data centers. Collaborate with cross-functional teams to optimize space, power, and cooling requirements, en...
6 days ago
Security, Technical Solutions Consultant, GSRS
$152K - $221K *
Innovate solutions within a dynamic team to enhance security and efficiency. Collaborate with cross-functional partners to design and implement advanced data-driven applications, leveraging AI and mac...
1 week ago
Software Dev Engineer, AWS Hardware Engineering
$143K - $194K *
Shape the future of cloud technology by developing innovative solutions that enhance the AWS platform's capacity and security. Collaborate with cross-functional teams to deliver high-impact projects t...
Reposted 4 weeks ago
Application Support Engineering Senior Associate
$110K - $130K *
Join a team that's dedicated to maintaining the stability and performance of critical applications. Collaborate with cross-functional teams to enhance operational readiness and drive improvements in a...
3 weeks ago
$110K - $186K *
Elevate global networking solutions by designing, deploying, and maintaining advanced technologies. Collaborate across teams, mentor peers, and drive innovation in a dynamic environment focused on sec...
Today
Senior Technology Partner Engineer
$198K - $242K *
Elevate your career by bridging technical expertise and partnership strategy, guiding developers through integration lifecycles, and enhancing the Datadog ecosystem with innovative monitoring solution...
3 weeks ago
$110K - $186K *
Lead the charge in designing and deploying advanced networking solutions, ensuring seamless global intercommunication while mentoring engineers and collaborating across teams to drive innovation and a...
Today
$110K - $186K *
Innovate within a dynamic team to design, deploy, and maintain advanced networking solutions, ensuring seamless global communication and collaboration across diverse technologies and platforms...
Today
$130K - $180K *
Transform customer experiences by joining a dynamic team focused on enhancing satellite communication technologies. Leverage your expertise in SATCOM to provide top-tier technical support and drive pr...
3 days ago
Senior Tier 3 Engineer - Calix Cloud
$72K - $140K *
Accelerate customer success by owning escalated technical issues, collaborating across teams, and mentoring support engineers. Drive product improvements and ensure high-quality support for Calix Clou...
1 week ago
$85K - $146K *
Grow your career with a dynamic team focused on semiconductor test chip design, technology characterization, and collaborative innovation to enhance product development. Drive solutions by turning ins...
4 weeks ago
$85K - $146K *
Champion innovative designs for semiconductor test chips, fostering collaboration across teams to enhance technology development, optimize measurements, and accelerate customer enablement through prec...
4 weeks ago
Product Support Advisor - Food Manufacturing
$72K - $109K *
Elevate your career by supporting merchandising initiatives and vendor relations. Collaborate with sales and merchandising teams to ensure efficient order fulfillment, inventory management, and proact...
Today
$90K - $110K *
Drive the integration of advanced security solutions, collaborating with clients to implement and troubleshoot DataStealth features while enhancing system performance and connectivity in a dynamic, cu...
3 weeks ago
$73K - $90K *
Innovate technical sales support for Military, Aerospace, and Government sectors. Build relationships, drive sales opportunities, and deliver product training while collaborating with cross-functional...
3 days ago
$73K - $90K *
Accelerate progress at a dynamic role providing technical sales support for Military, Aerospace, and Government sectors. Engage with customers and partners, drive sales opportunities, and collaborate...
3 days ago
$73K - $90K *
Join us to provide technical sales support and develop key relationships in the Military, Aerospace, and Government sectors. Collaborate with teams to drive revenue growth and enhance customer satisfa...
3 days ago
$73K - $90K *
Elevate your career by providing technical sales support in Military, Aerospace, and Government sectors. Collaborate with teams to drive revenue, develop customer relationships, and deliver product tr...
3 days ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.