Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$100K - $120K *

Pioneer innovative system solutions while collaborating with cross-functional teams to design, implement, and upgrade IT systems, ensuring efficient operations for defense initiatives through meticulo...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$130K - $155K *

Empower customer success by leading complex technical escalations, diagnosing issues, and building innovative tools. Collaborate across teams to enhance product reliability and drive proactive solutio...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Explore a dynamic role focused on enhancing manufacturing processes through hands-on support of torque tools and vision systems. Collaborate with teams to troubleshoot issues, implement solutions, and...

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $110K *

Join a team that's shaping the future of cloud hosting for maintenance management. You'll configure, automate, and support a secure environment, ensuring seamless operations and integration while coll...

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$120K - $163K *

Engineer scalable infrastructure solutions by managing cross-functional programs, driving collaboration across teams, and adapting strategies to ensure reliable and cost-effective deployment in divers...

Today

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$112K - $145K *

Unlock potential by driving performance engineering for next-gen PC platforms. Collaborate with cross-functional teams to optimize system performance, power efficiency, and thermal management while ut...

4 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$120K - $265K *

Transform the future of secure systems by deploying and optimizing mission-critical infrastructure. Leverage your expertise in Linux, Kubernetes, and cloud technologies to enhance operational efficien...

1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$120K - $145K *

Accelerate progress at the forefront of technology by designing, deploying, and maintaining secure, scalable systems. Collaborate with teams to optimize cloud environments and automate processes, ensu...

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$132K - $198K *

Join a team that's redefining AI deployment by architecting scalable, fault-tolerant services on Kubernetes. Collaborate globally to enhance performance and optimize systems, contributing to innovativ...

Vancouver, BCIn-Person

Reposted today

  •   Less than 5 years exp.  •   Information Technology

$90K - $110K *

Drive the charge in attracting top technical talent across North America, managing the full recruitment lifecycle while partnering with leaders to develop effective talent strategies and enhance candi...

Today

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Elevate your career by providing technical sales support, leading solution design, and engaging with customers to deliver tailored networking solutions. Collaborate with sales teams to drive success i...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$94K - $117K *

Accelerate progress at large-scale data centers by leveraging your network expertise to monitor, maintain, and optimize both InfiniBand and Ethernet networks while ensuring peak performance in high-pe...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Lead the charge in providing advanced technical training and support for Counter-UAS technology. Serve as a Subject Matter Expert, overseeing field deployments, troubleshooting complex issues, and ens...

Reposted today

  •   5 - 7 years exp.  •   Staffing

$120K - $145K *

Empower your career with a dynamic role where you drive technical solutions and support enterprise customers through innovative AI technology while collaborating with sales teams to maximize impact an...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$123K - $188K *

Champion growth by driving infrastructure sales in Healthcare and Corporate accounts. Leverage AI, cloud, and storage solutions to enhance customer value and expand Lenovo's market presence through st...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Explore a dynamic role where you will drive sales growth and technical support for automation and control products, collaborating with sales teams to enhance customer relationships and market presence...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Accelerate progress at customer accounts by providing technical expertise and support for automation, control, and networking products, driving sales growth and market expansion through collaboration...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Join a team that's driving innovation in automation and control solutions. Leverage your technical expertise to support sales growth and enhance customer relationships across the Mid-Atlantic region...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Empower your career by driving sales growth in automation and control solutions. Collaborate with sales teams to enhance customer relationships and expand market reach while providing technical expert...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$108K - $149K *

Shape the future of technical marketing by crafting compelling narratives that engage practitioners and influencers, driving curiosity and interest in cutting-edge cybersecurity solutions across our i...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$96K - $160K *

Transform manufacturing processes by developing, validating, and optimizing systems for robotics production. Collaborate cross-functionally to drive cost reduction and ensure production readiness whil...

4 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$82K - $132K *

Optimize test engineering processes to ensure high-performance semiconductor products. Collaborate with cross-functional teams to develop and maintain test programs, enhance test coverage, and drive y...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Contribute to a high-performing support team by leading talent development, driving operational excellence, and enhancing customer success through strategic partnerships and data-driven improvements i...

Calgary, ABIn-Person

Reposted today

  •   5 - 7 years exp.  •   Energy & Utilities

$190K - $215K *

Shape the future of modular data centers by evaluating technical fit for opportunities, building frameworks, and guiding teams in rapid feasibility assessments to convert potential into deployable cap...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $100K *

Join a dynamic team as a Technical Success Manager, driving customer engagement and adoption of cybersecurity solutions. Collaborate with stakeholders to ensure seamless integration and measurable out...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.